Account Manager  

KEY DUTIES & TASKS

• Promotes new product to existing customers and untapped market
• Reactivates old and dormant clients
• Executes promotional and strategic marketing activities
• Maintains and enhances customer relationship and client management
• Follows up on new leads and referrals
• Establishes and maintains current client and potential client relationships
• Identifies and resolves client concern
• Prepares a variety of status report that includes day-to-day activity, closings, follow-ups and goal expectations
• Successfully achieves daily, weekly, monthly and annual sales goals set by Top Level Management
• Attends to customer needs in a timely and efficient manner
• Provides answer to customer queries regarding products and services
• Participates in sales-related activity as required by the Center
• Briefs customers on the correct usage of products, Center brochures and other collaterals
• Performs center tour of products and services

Sales

• Creates leads and to develop on-going business relationships with our clients
• Handles ‘after sales service’ and Client Loyalty Programs
• Closes the sale based on the programs prescribed by the center’s physicians
• responsible for the creation, implementation and execution of Action Sales Plan
• Generates and maintains a credible forecast for accounts and territories and provide this information on a regular basis to Senior Management
• Serves as the primary customer contact for medical and service issues for the accounts and territories assigned
• Presents a basic pitch offering of Center services

Accounts

• Handles customer feedback received via all channels proactively in accordance with the Center’s service standards and policies
• Track and compiles Customer Feedback Report on a monthly basis
• Attends to all inquiries of existing clients and customers in an efficient and professional manner
• Audits and provides recommendation to manage client expectation and fit in the needs of each customer
• Provides operational and administrative support from time to time
• Checks on client/ customer on a regular basis
• Develops and maintains a professional relationship with all clients/ customers

QUALIFICATIONS

• At least 1 year work experience in related field
• Graduate of any four-year course
• Pleasing Personality

Willing to work on shifting schedule

ESSENTIAL SKILLS

• Excellent english communication skills
• Familiar with different sales techniques
• Strong negotiation skills
• Excellent people skills
• Methodical
• Accurate

Ability to work well under pressure