Customer Service Representative (CSR)  

• Identify and escalate priority issues
• Route calls to the appropriate resource, when necessary
• Document all information on customer interaction according to standard operating procedures
• Provide support through known basic troubleshooting techniques
• Manage and resolve customer complaints
• Receive inbound and/or place outbound calls
• Provide accurate and timely responses for inquiries coming through email and live chat support channels
• Always strive for Good Customer Satisfaction and Experience
• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
• Ensure consistent performance based on a continuous improvement model
• Knowledge, understanding, and compliance with the client
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Ensure that all Login and Passwords (both Internal & External) are kept confidential
• Participate in all Internal and External mandated training and/or seminars.
• Perform other duties as assigned by management

| Urgent!

• Has strong verbal and written communication and comprehension skills
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction
• With Excellent English Communication (Oral and Written)
• Experience on the phone, email and live chat support preferred but not required
• Experience in Customer Service, Sales, Billing, Collections and Technical Support preferred but not required
• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;