Technical Support Representative
HINDUJA GLOBAL SOLUTIONS
- Quezon City, Philippines8th Flr. 1880 Tower, Eastwood Libis, Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
POSITION RESPONSIBILITIES
- Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
- Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
- Evaluate and analyze account information and recommend tailored solutions to customers.
- Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services
Minimum Qualifications
EXPERIENCE & QUALIFICATIONS
- Completed at least 2years in College of any course
- Atleast 6 months customer service related work experience or Sales (for Level 1)
- Atleast 1 year Tech Support related work experience (for Level 2)
- Proficient in MS Office and internet browsing
- Basic knowledge of audio equipment and networking products
- Willing to work in shifting schedule(s) and holidays.
- Excellent English communication skills.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Recruitment / Signing Bonus
- Performance Bonus
Required Skills
- Technical Writing
- Technical Skills
- Technical Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- 8th Flr. 1880 Tower, Eastwood Libis, Quezon City, Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 30 openings
About HINDUJA GLOBAL SOLUTIONS
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.