Contact Center Associate
HCX Technology Partners
- Taguig, Philippines2nd level Street Market Market, BGC, Taguig City, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-02-17T16:15:43.710899+00:00Job closed.
Job Description
- Confer with customers by telephone to provide information about services and obtain details of complaints.
- Check to ensure that appropriate actions were made to resolve customers' problems.
- Keep records of customer interactions as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of investigation results
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints
Minimum Qualifications
- Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or any IT/HR-related course
- Ability to listen to and understand information and ideas presented through spoken words and sentences.
- Ability to communicate information and ideas in speaking so others will understand.
- Proficient in using Microsoft Office applications
- The ability to speak clearly so others can understand you.
- Good communication skills
- Business analysis skills
- Client management skills
- Required language(s): English
- Fresh graduates are welcome.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 2nd level Street Market Market, BGC, Taguig City, Taguig, Metro Manila, Philippines
- Vacancy
- 2 openings
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About HCX Technology Partners
HCX Technology Partners, Inc. offers innovative solutions and services that enable organizations’ HR and other Core units to leverage on leading-edge platforms, systems, and tools to improve productivity,
enhance user experience and reduce costs. HCX partners with best-of-breed solution providers and professionals to make significant strategic contributions to enable its clients to achieve great business
outcomes. From its HR-Payroll platforms and end-to-end HR solutions like Mobile HR and Analytics to its Digital Workforce solutions, HCX improves the delivery of corporate services, empowers employees,
and enables the organization to be a more flexible, value-adding and strategic business unit.