Application Support Level 2
goFLUENT Philippines Inc.
- Quezon City, Philippines10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-06-29T16:00:00+00:00Job closed.
Job Description
- Research and identify solutions to software and hardware issues; Has a solution-finder mindset
- Troubleshoot systems and to present clear and concise information to the team, internal and external customers
- Analyze console, network and server logs to aide with finding the root cause of an issue
- Ensure all issues are properly logged, and documented following company standards
- Track issues through to resolution, within agreed time limits (SLA)
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, database administration)
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues in an efficient manner
- Document technical knowledge and/or resolutions provided
- Talk to clients through a series of actions, either via phone, email or chat, until resolution
- Ask customers targeted (and right) questions to quickly understand the root of the problem
- Follow up with customers to ensure that their issues are resolved after troubleshooting
- Provides User Acceptance Test to fixes by other teams in Android/iOS devices and in Windows, Mac OSX machines
Minimum Qualifications
- 3-5 years of working experience in the related field
- Degree in Computer Science, Information Technology or relevant field
- Must have experience in coding/development and understanding of stack trace
- Must have experience in analyzing console, network and server logs
- Familiarity with the following tools:
- JIRA
- Confluence(Wiki)
- Zabbix
- ELK
- Grafana
- Proficient in the SQL language
- Hands-on experience with Windows/Linux/Mac OS environments
- Excellent time management skill
Perks and Benefits
Gym Membership
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Flexitime
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- JIRA
- Time Management
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
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About goFLUENT Philippines Inc.
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content, and virtual human interaction on any device. We are present in 20 countries across all continents and have helped millions of people become better communicators in different business languages.
goFLUENT Philippines, Inc. was established in 2004 and has seen incredible growth in the past 22 years, opening up two offices in Eastwood, Quezon City and Alabang, Muntinlupa City.
Our office in Eastwood is the biggest out of all our locations and is an important hub from which services are provided to our clients in Europe and the rest of the world.
Our office in Alabang is the place to be if you hail from the south or are just looking for a new opportunity in Muntinlupa.
You will love these spaces for their open-plan design, quirky murals and welcoming energy, as well as the great synergy between teams.
It’s our unique culture that empowers us to do the best work of our lives. For more information, visit https://www.gofluent.com/us-en/careers/