Technical Support Representative (Inbound Calls)
- Pasig, PhilippinesPearl Drive , Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippines
- 18,000.00 - 22,000.00 PHP / monthPHP18,000.0022,000.0018,000.00MONTH
- Full time
- Troubleshooting all information technology issues, including software, hardware, and networking.
- Provision, deprovision, and audit access rights for all company resources.
- Assist in the management of Active Directory information, ensuring accuracy and regular updates.
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
- Assists end-users in resolving complex technical problems. Resolves and/or refers to highly complex technical problems as appropriate.
- Follows up with end-users to ensure that inquiries are resolved within established SLAs.
- Logs and tracks inquiries using a ticketing system while maintaining historical records.
- Documents and maintains workflows utilized in successful issue resolution.
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
- Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
- May provide leadership and work guidance to less experienced personnel.
- Mainly Tier 1, partly Tier 2 Support Level.
- Working with a global team, providing Network-/Security Services with a high level of quality.
- Can handle advance troubleshooting issues.
- Able to multi-task and is comfortable working with shifting hours (Morning Shift/Night Shift).
- College Graduate.
- Good English Communication Skills
- Ability to think clearly especially in an adverse situation.
- Ability to work in a team environment.
- Ability to coordinate and communicate with others.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Medical / Health Insurance
- Computer Networking
- Customer Service
- Technical Skills
- Technical Support
- Information security
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