Technical Support Representative (Inbound Calls)

Goetu Software Solutions Inc.

  • Pasig, Philippines
    Pearl Drive , Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • 18,000.00 - 22,000.00 PHP / monthPHP18,000.0022,000.0018,000.00MONTH
  • Full time
Posted 3 months ago and deadline of application is on 22 Dec
Recruiter was hiring 12 hours ago

Technical Support Representative (Inbound Calls)

Goetu Software Solutions Inc.

Job Description

  • Troubleshooting all information technology issues, including software, hardware, and networking.
  • Provision, deprovision, and audit access rights for all company resources.
  • Assist in the management of Active Directory information, ensuring accuracy and regular updates.
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
  • Assists end-users in resolving complex technical problems. Resolves and/or refers to highly complex technical problems as appropriate.
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs.
  • Logs and tracks inquiries using a ticketing system while maintaining historical records.
  • Documents and maintains workflows utilized in successful issue resolution.
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
  • May provide leadership and work guidance to less experienced personnel.
  • Mainly Tier 1, partly Tier 2 Support Level.
  • Working with a global team, providing Network-/Security Services with a high level of quality.

Minimum Qualifications

  • Can handle advance troubleshooting issues.
  • Able to multi-task and is comfortable working with shifting hours (Morning Shift/Night Shift).
  • College Graduate.
  • Good English Communication Skills
  • Ability to think clearly especially in an adverse situation.
  • Ability to work in a team environment.
  • Ability to coordinate and communicate with others.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Computer Networking
  • Android
  • Customer Service
  • Technical Skills
  • Technical Support
  • Information security

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Pearl Drive , Pasig, Metro Manila, Philippines
IT and Software
20 openings

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About Goetu Software Solutions Inc.

GOETU Infotech Solutions Inc., formerly known as GO3 Infotech Solutions Inc., is a Local Based technology company that provides services to customers requiring solutions of website development and payment gateway such as POS terminals, and applications. The company also support the technology being developed to clients here and abroad, and has been in the industry of Information Technology for a period of Four (4) years and is now growing and expanding its operations.
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