Job closed.
Job Description
- Holds a Bachelor's degree and minimum of 1 year experience in similar role
- Possess strong leadership and communication skill
- Possess high learning agility and curiosity
- Good English skill in writing and speaking
- Possess basic analytics skill and reporting
- Familiar with the use of Microsoft Office
- Customer-obsessed
Minimum Qualifications
- Supervise agents, monitor GO-PAY contact center's operational issues and manage escalations to the respective teams when needed
- Communicate with management and operations team to ensure compliance with company standards
- Maintain and review agents' performance, provides analytical support for under-performed key metrics and discuss with the managers.
- Work closely with leadership team to define new analysis/reporting initiatives.
- Provide clear concise statistical reporting and trends for various operations groups.
- Confidently makes presentations to management.
- Maintain the attrition of all staff under him/her.
- Continuously improve the handling flow of the operation scope (driver/ customer/ merchant).
- Ensure all KPIs set by management are met
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasaraya Blok M Gedung B, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
- Vacancy
- 1 opening
About GO-PAY
GO-PAY is Indonesia's leading e-money wallet.
We started as an e-money wallet for GO-JEK, Indonesia’s first and leading ride-sharing application for transport, food delivery, and other on-demand services. Today, with over 8 million + users, we have helped to facilitate transactions that have helped GO-JEK create 500,000+ jobs for our service providers - from the motorcycle drivers down your street to your favorite gorengan and martabak stalls.
But, the growth of GO-PAY does not stop here. We are hungry for more. With the addition of three companies (Kartuku, Midtrans, Mapan) laying the foundation for GO-JEK's financial services ecosystem, GO-PAY will continue to become the e-money wallet for all our on-demand services. However, it will also fulfil its broader mission of leapfrogging Indonesia to the digital era, bringing financial inclusion to all 260 million Indonesians.