Technical Support Representative

FWD BPO, INC

  • Mandaue City, Philippines
    G/F, A. S. Fortuna Street , Mandaue City, Cebu, Philippines
    Mandaue City
    Cebu
    Philippines
  • 17,000.00 - 18,000.00 PHP / monthPHP17,000.0018,000.0017,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 27 Oct
Recruiter was hiring 2 days ago

Technical Support Representative

FWD BPO, INC

Job Description

  • Providing technical support / problem resolution thru phone /chat.
  • Troubleshooting a variety of technical and non-technical issues customers are having with their computer systems, software applications and services

Minimum Qualifications

  • Preferably with 2 years experience from a technical support campaign.
  • At least two years in college of any course.
  • Experience in fixing desktops and O.S installation is preferred but not required.
  • Highly motivated and should be flexible in terms of working in different shifts.
  • Ability to multitask and goal-oriented person.
  • Excellent communication skills both oral and written.
  • Preferably no attendance issues with past employer/s

Assets:

  • Knowledge in Mac OS X and iOS Experience with Salesforce.com
  • Retail experience
  • Hospitality experience
  • eCommerce experience

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
Industry
Business Process Outsourcing
Vacancy
15 openings
Website

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About FWD BPO, INC

FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific. With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include: * Outbound and Inbound Sales * Customer Care * Technical Support * Back Office Support * Lead Generation, * Website and Application Development As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it allows you to do more with your time, resources, and with your career or business as a whole. Our people is our greatest asset. And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape. Here’s just an overview of what to expect once you are a part of our team: 1. Competitive Salary Package 2. Convenient Location 3. Fun Company Culture 4. Guaranteed Career Growth OUR MISSION VISION Vision As a premier BPO in the Philippines, we propel global brands to reach growth and innovation through our world-class highly skilled workforce. Mission Our mission is to deliver high value service to meet our client's needs with superior business performance and market leadership. We champion the inclusive growth of our employees, partners, shareholders, and community as we push for sustainable solutions and market excellence.