Customer Service Representative | Voice Account
Freelancer.com Philippines Inc.
- Taguig, PhilippinesEcotower, 32nd St, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.
Responsibilities:
- Support client inquiries over the phone.
- Verify transactions.
- Follow up with customers over the phone to increase transaction success rate.
- Review and answer support tickets.
- Flag issues transaction issues and alert Payments team.
- Identify and flag potential fraud issues.
Minimum Qualifications
- At least a Bachelor's/College degree in any field.
- At least 1 year of work experience in the related field.
- 1-4 years of experience specializing in Customer Service or any equivalent field is highly valued.
- Strong analytical and problem-solving skills.
- Exceptional English communication skills, both written and verbal.
- Excellent personal and customer service abilities.
- Ability to work in a fast paced dynamic environment.
- Ability to express complex ideas simply and concisely.
- Ability to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required), and some holidays.
- Self-starter.
- Detail oriented and process driven.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Life Insurance
- Medical / Health Insurance
- Free Lunch or Snacks
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
About Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN