IT Associate
Foodpanda Philippines, Inc.
- Makati, Philippines26th St, Post Proper Northside, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-10-15T16:00:00+00:00Job closed.
Job Description
What's on the menu to do?
General IT and Helpdesk Support
- Provide support using Jira ticketing system
- Logging and processing all technical requests based on the complaints/tickets received from the users
- Resolve incidents and problems in a timely manner or escalate on behalf of customers to regional or global senior technical staff
- Processing of Company device warranty
- Providing technical support across the company (this may be in person or over the phone)
- Remote support for expansion users
- Installing and configuring computer hardware, software, basic network troubleshoot, printer.
- Investigating, diagnosing and solving computer software and hardware as well as documenting it using Confluence
- Configure and deploy end user equipment – desktops, laptops, tablets, phones
Asset and Endpoint Management
- Perform hardware repairs, upgrades and migration.
- Support endpoints security standards (antivirus/VPN/MDM/two-factor authentication)
- Managing inventory of IT Assets
System Access and Application Support
- Setting up accounts for new users, ensuring that all platforms used by the company installed
- On and Off-boarding of users across multiple systems and platforms
- Administration, installation and support of Windows-, MacOS- and Linux-based systems
Network Support
- Diagnose and provide basic network support
- A/V Support and Event Monitoring
- Diagnose and provide basic A/V support and troubleshooting
IT Projects
- Support IT projects by competing related tasks in a timely manner
What we have for you:
We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization
When food marries tech -it’s just a promising industry
- We have a vibrant and international team with diverse backgrounds
- This is a brand with competitive employees in an all hands on deck environment!
- We recognize top performers, welcome our newbies, and share good food!
- Competitive package, allowances, food perks, HMO, and more!
Up for the challenge? Apply now!
Minimum Qualifications
What do you bring into the table?
- Candidate must have at least a Bachelor’s Degree graduate in Computer Science / IT or related field
- Minimum of 6 months-1 year of experience
- High ability to work independently
- High service orientation and able to see the customer's perspective
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Experience with the following systems - G Suite for Business, Office 365, Zoom, Jira, Confluence
- Network fundamentals and support experience (WiFi, VPN, printing)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Bonifacio Global City, 26th St, 1634 Makati, Philippines
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About Foodpanda Philippines, Inc.
foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories.
We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017).
The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology.
For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app.
In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.