Fleet Manager (Logistics)

Foodpanda Philippines, Inc.

  • Makati, Philippines
    PH1, Pacific Star Bldg. | Makati Avenue corner Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 10 hours ago

Job Description

What’s on the menu for you to do:

  • As the overall responsible for the live operations will be working closely with the Head of Logistics to provide a better experience to our customers through more efficient logistics and fleet management
  • Monitor & improve the performance and compliance of foodpanda’s fleet all over the Philippines (staffing levels, remittance, rider challenges)
  • You will also be responsible for developing new SOPs, new processes and automated solutions to improve effectiveness and efficiency of national riders operations including payment automation, remittance reconciliations, AM automation to name a few
  • Analyze and track KPIs to improve operations performance, through clear review and process improvement on efficiency and bring the customer experience to the next level
  • Daily supervision of the foodpanda’s rider call center & the rider support team (ticket system)
  • With support of the performance manager: adjust the compensation and ranking
  • Launch fleet initiatives to increase the fleet performance (quests) to increase staffing levels
  • Support the roll-out of new product features (automatic reconciliations, salary pay outs, compliance features)
  • Gather the necessary data (parking tickets and deposit deductions) with the help of the fleet analyst to compute the final payroll of riders
  • Strengthen foodpanda’s local partnerships with remittance & e-wallet partners
  • Organize reactivation campaigns (mass communication, additional training, etc.)
  • Monitor local emergency situations (storms, accidents) & find appropriate solutions with dispatch team and Area supervisors
  • Other special projects to improve processes in fleet

Minimum Qualifications

What do you bring to the table?

  • Bachelor’s or Master degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top universities globally.
  • At least 2 years of work experience in consulting, investment banking or high growth startups
  • You have strong interpersonal skills, work independently and are reliable
  • Strong analytical skills. Loves numbers, see trends and transform them to meaningful insight.
  • Open minded and eager to learn even the most minimal detail of the business
  • Willing to question the status quo when needed
  • Remember, we are a start up
  • we are dynamic, you need to be a doer and should be able to adapt constantly to many changes
  • We have lots of data, you like to play with it and make decisions based on it

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
General Services
Educational requirement
Bachelor's degree graduate
Office Address
PH1 Jaka Building 6780 Ayala Avenue Legazpi Village Makati City 1209 Philippines
1 opening

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About Foodpanda Philippines, Inc.

foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories. We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017). The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology. For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app. In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.
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