Job Description
- Join a proven, high growth tech startup with offices in Australia and the US
- Exposure to the best ecommerce brands globally and the rapidly growing Shopify ecosystem.
- Monday to Friday; 9:00pm to 6:00am shift
- Work from Home until the quarantine is lifted.
- After quarantine, the candidate may report in any of our satellite offices based in Metro Manila, Cebu, Baguio, Clark, or Davao.
Want to work for a customer-marketing platform trusted by 1,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS? The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.
This role will provide a forward-thinking and passionate Support Engineer the opportunity to shape the customer support function and deliver an awesome user experience in the North America region within a fast growing team, dedicated to creating amazing products.
You’ll work for the Australian Development Manager and support the USA Sales and Customer Success teams to deliver outstanding customer support by:
- Providing first-level support; assisting customers with general and software related queries, instruct users on how to use new features and troubleshoot issues that have been reported.
- Coordinating and resolving incidents and when necessary escalating them to the development team.
- Completing onboarding tasks, including; front-end development (HTML, CSS), software setup, data migration and user walk-throughs.
- Contributing to the maintenance of the internal technical documentation and customer-facing knowledge base.
- Aiding the development of features by completing development, testing and QA tasks.
On top of being a really cool company and a great place to work, you’ll get the following benefits as part of the Filta Family
- 9:00pm to 6:00am shift Monday to Friday;
- HMO for yourself and one dependent within the first month
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)]
- 30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you’re on time during the week)
- Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
- The opportunity to be a part of Shopify Meetup Manila run by Filta every quarter. This event will expose you to the Shopify – the world's fastest growing eCommerce platform – and the ecosystem in Manila.
Minimum Qualifications
To be successful:
- You will have at least three years experience in a similar role with a strong customer support background (mainly chat & email)
- You will have an understanding or commercial experience using front-end technologies such as HTML, CSS and Javascript
- You will have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
- You are confident at troubleshooting, debugging and problem-solving.
- If you have experience with Shopify, that is a bonus!
Perks and Benefits
- Work from Home
- Single Parent Leave
- Life Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Manila, Metro Manila, Philippines