Customer Service Officer | Dayshift | Weekends Off

EZY SERVICE CENTRE CORPORATION

  • Pasig, Philippines
    Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605, One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 20,000.00 - 25,000.00 PHP / monthPHP20,000.0025,000.0020,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 28 Dec
Recruiter was hiring 12 hours ago

Customer Service Officer | Dayshift | Weekends Off

EZY SERVICE CENTRE CORPORATION

Job Description

Ezy Service Centre Corporation is seeking a Customer Service Representative Officer who is responsible for delivering a positive experience to clients and prospects during their interaction with our business by phone, chat, ticket and email. The Customer Service Representative possesses verbal and written Australian English comprehension and can hold confident expectation setting conversations.

Successful Customer Service Representative is a customer advocate who understands client requests and empathizes with a client’s situation, particularly for support-related requests. The CSR uses a combination of process tools and his/her own logic to assess the urgency and the nature of incoming requests in order to accurately dispatch tickets.

Properly identify client’s issue, prioritize, escalate issues, manage and optimize workflow enquiries or issues while keeping close communication with colleagues onshore and offshore to ensure prompt handling of exemptions and concerns

Enter any request for service work into ticket system as outlined in process documentation

Monitor incoming requests and queries in the ticket system

Oversee work in progress providing a confident point of contact between our clients and relevant team members

Other Ad-hoc tasks as required

Minimum Qualifications

  • Strong communication skills both verbal and written
  • Experience working with foreign companies in a customer service capacity (preferably Australian)
  • Customer Service, Multi-tasking and Critical Thinking are required
  • Attention to detail with the ability to work independently
  • Willingness to grow in the role and learn new skills on the job
  • Resourcefulness to use the tools provided by the company
  • Good organizational, email management, phone and administrative skills
  • Experience in procurement is a plus
  • Takes ownership and acts on behalf on entire company
  • Able to work well under high-pressure and can think quickly on her feet

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Child Care Benefits Child Care Benefits
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Mobile Phone Discount Mobile Phone Discount
  • Free Lunch or Snacks Free Lunch or Snacks

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Unit 1505 One San Miguel Avenue BuildingSan Miguel Ave. Corner Shaw Blvd. Ortigas Center, Pasig City 1605
Industry
Business Process Outsourcing
Vacancy
100 openings
Website

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.
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