Customer Service Representative (CSR)
Ematic Solutions
- Makati, Philippines111 Paseo De Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱25,000.00 / monthPHP150002500015000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-06-29T19:15:08.424476+00:00Job closed.
Job Description
The Customer Service Representative provides help and assistance to customers’ queries in our UI dashboard help centre.
- Be proficient in the workings of the UI dashboard, setting up accounts, and handling customers’ technical queries.
- Log and keep records of customer queries.
- On a daily basis, provide answers and adequate support to all customers’ queries in a timely manner.
- Work collaboratively with other departments within Ematic to advocate any issues relating to the UI dashboard.
- Update job knowledge by participating in educational opportunities.
Minimum Qualifications
- 0-2 years' relevant experience in customer service, or with relevant academic experience.
- Experience working in a multi-cultural environment is a plus.
- Excellent written and verbal communication skills.
- Proficient in the English language.
- Additional language knowledge is a plus.
- Detail-oriented, proactive, and resourceful when dealing with different customers’ requests.
- Constantly shows initiative and takes on different responsibilities outside the job scope.
- Willing to work flexible hours to adapt to customers’ requests.
- Able to multitask effectively and adjust quickly to different situations.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Required Skills
- Problem Sensitivity
- Chat Support
- Customer Service
- Technical Skills
- Communication Skills
- Coaching
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 111 Paseo De Roxas, Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Ematic Solutions
Ematic Solutions is one of Singapore's fastest growing startups. We are present in six countries - Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines.
We’re a SaaS provider offering an Email Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI email marketing programs. Our Email Intelligence Platform seamlessly integrates with a company’s Email Service Provider (ESP) and leverages a powerful suite of plug-and-play apps. Our apps have been proven to massively increase conversions by driving database growth and improving customer engagement. Our goal is to make the digital marketer smarter, and you’ll play a role in that relationship.
The Ematic Solutions team is a small group of smart people from different backgrounds, based around the world, and share one passion: helping customers achieve better results. Our first priority is that you fit into our team, as we have a great company culture which often extends to after-work drinks and BBQs. We’re a nimble, flexible and fun group, where your good ideas and initiative can make a difference.