Client Success Manager

Edusuite Inc.

  • Muntinlupa, Philippines
    Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full time
Recruiter was hiring 14 hours ago

Job Description

Project Management and Implementation

  • Work with business stakeholders to understand project objectives and requirements.
  • Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry
  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.
  • Manages communication and deployment for projects from start to end.
  • Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc.

Business Analysis and Customer Support

  • Support the software development team in defining and testing features.
  • Manage after-sales customer support after deployment
  • Develop and deliver world-class support experience

Minimum Qualifications

  • At least 2 years experience in Project Management, Consulting, Quality Assurance, or similar roles.
  • Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.
  • Bonus points for:
    • Experience in Quality Assurance​ or Business Analysis
    • Knowledge in Database & system administration
  • Recommendations from your past Clients and Superiors​

Perks and Benefits

  • Flexitime Flexitime
  • Free Lunch or Snacks Free Lunch or Snacks
  • Gym Membership Gym Membership
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Vacation Leave Paid Vacation Leave
  • Performance Bonus Performance Bonus
  • Paid Sick Leave Paid Sick Leave
  • Transportation Allowances Transportation Allowances
  • Work from Home Work from Home

Required Skills

  • Relationship Management
  • Project Management
  • Business Analysis
  • Customer Service
  • Technical Support

Preferred Courses

  • Business Management
  • Information Technology
  • Computer Science [Software Technology]

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Unit 803 Park Trade Center, 1716 Investment Drive, Alabang, Muntinlupa City, Metro Manila
Industry
Computer Software / Engineering
Vacancy
2 openings
Website
https://www.edusuite.asia/

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About Edusuite Inc.

Edusuite’s AI-driven technology analyzes data and resources of schools, helping administrators, faculty, and students optimize their resources and make smart decisions. Achieve results better than any other School Management System.
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