Intranet Services Supervisor
DSM Manila LLP
- Makati, Philippines7th Floor, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo de Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Intranet Services Supervisor will report to the Intranet Services Assistant Manager and will be responsible for day-to-day operations and team management aspect of Intranet Services which encompasses the maintenance of the intranet, extranet, and information services functions. He/she will help build and maintain relationships between the global stakeholders/users of the service and the Manila-based team that supports the function 24/5. The Intranet Services Supervisor will ensure that Service Level Agreements (SLAs) are met or exceeded. He/she will serve as a coach and mentor to the team members; he/she will make recommendations on technical training and professional development needs.
As a Connect Services Supervisor, you will:
- First point of escalation for day-to-day incidents/high impact deliverables
- Produce regular reports for relevant audiences (either stakeholders or internal clients) to communicate relevant team activities and track projects
- Communicate process and system changes to the team
- Ensure technical system requirements support user needs and report gaps to product owner(s)
- Work with on-site process owners to ensure that SLAs and KPIs are met or exceeded
- Manage expectations of internal clients
- Collaborate with relevant teams across the Firm network
- Implement best practices across all processes
- Help implement Business Continuity Plan (BCP) for each service/process
- Identify gaps and recommend solutions to improve operational processes
- Manage leaves, shifts, and workload of team members
- Evaluate performance of team members and drive professional development for each team member’s specific needs
Minimum Qualifications
For you to be successful in this role, you will need:
- 2+ years’ experience in relevant field in a leadership position
- Strong written and communication/presentation skills and ability to exchange information and to present ideas, report facts and convey information clearly and concisely
- Ability to understand systems/processes and clearly articulate business requirements
- Strong project management skills, client service skills, organizational skills
- Experience with web/publishing platform and/or knowledge base applications is preferred
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 7th Floor, Tower 2, The Enterprise Center, 6766 Ayala Avenue corner Paseo de Roxas, Makati, Metro Manila, Philippines