Email/Chat Support | Project-based
Diversify Offshore Staffing Solutions
- Taguig, Philippines27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-11-10T16:00:00+00:00Job closed.
Job Description
A Chat/Email Support Agent is a customer service representative that provides contact support services, sales, and other customer-relations services primarily through online chatting or non-voice channels. The chat/email support agent is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.
Responsibilities
- Provide positive and quality customer experience by responding directly to questions, feedback, and complaints.
- Creatively articulate information/business rules via excellent written communication skills.
- Guide and support customers in their needs to engage with the proper support teams.
- Available to chat/provide live support (real time) to customers by delivering requested information.
- Track all activities in CRM/PRM case management tool.
- Support others on the team to manage case load.
- Any other task/duty as directed by client/management.
Minimum Qualifications
- Candidate must possess at least a Bachelor’s/College Degree
- At least 1 to 2 years of related work experience in a similar function
- Microsoft Office and Web experience preferred
- Provide prompt and professional client service at all times
- Organized and systematic in handling multiple tasks
- Excellent interpersonal and communication skills (verbal & written)
- Self-motivated, accountable approach, combined with strong sense of teamwork
- Must be able to type 40 WPM (adjusted speed) with consistent accuracy
- Affinity for technology required; Able to use all related computer hardware and software
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
- Amenable to take on a project-based role for 5 months
- Willing to work in Bonifacio Global City in a shifting schedule and/or an early morning shift
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Website
- https://www.diversifyoss.com
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About Diversify Offshore Staffing Solutions
Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.
Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.
An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.
At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.
Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.