Sales Support Representative (Night Shift)

Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 29 Nov
Recruiter was hiring 8 minutes ago

Sales Support Representative (Night Shift)

Diversify Offshore Staffing Solutions

Job Description


The Sales Support Representative manages changes, payments, amendments, administration of bookings and associated needs of customers travelling to destinations offered. You will be expected to manage customer needs after they have converted via both email and inbound calls on a daily basis. This includes inbound call handling, outbound calls to customers who have made queries and email responses to customer queries.


  • Responsible for handling all inbound calls, and e-mail enquiries
  • Deliver timely and accurate details to ensure timely information flow and payment of the customers
  • Check and validate the completeness of documents before processing; check source documents for accuracy and verify data and correct data where necessary
  • Responsible for accurately entering information into the relevant systems in a timely manner whilst ensuring quality and accuracy of data
  • Deal with all enquiries politely, courteously, professionally and assertively
  • Any other task/duty as directed by client/management

Minimum Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree
  • At least 2 years of work experience in the related field is required
  • Candidates must have strong attention to detail and can work well under pressure
  • Proficiency in using Microsoft Office applications
  • Must be organized and systematic in handling multiple tasks
  • Experience with Data Entry, Administrative tasks and Customer Service is an advantage
  • Experience with a Travel account is an advantage
  • Experience using travel reservation tools such as Galileo and Amadeus is an advantage but not required
  • Demonstrate excellent customer service
  • Candidates must have strong English communication skills, both written and oral
  • Ability to be flexible, adaptable and work in fast-paced environment
  • Must be willing to work in Bonifacio Global City, Taguig City, in a night shift schedule

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Business Process Outsourcing
1 opening

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.