Customer Service Representative | CSR
Diamond IGB Inc
- Quezon City, PhilippinesSM City North EDSA, Bago Bantay, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱12,766.00 - ₱14,000.00 / monthPHP127661400012766MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Summary of accountability
The main accountabilities of the Customer Service Representative are to receive and process request from clients and assist the branch operations to ensure delivery of sales goals.
Tasks to be performed:
- Receive and process local and and international reservations, inquiries, vehicle replacement requests, and vehicle breakdown reports from clients.
- Qualify potential customers and accomplishment of Rental Agreement.
- Accomplish Daily Cash Collection Report (DCCR), Inventory and Daily Round-up.
- Prepare computation of charges and prepare billing statements for retail accounts.
- Assist Credit and Collection for the timely collection of payments from clients.
- Meet customers' needs.
- Resolve customer complaints to full satisfaction of both parties.
- Perform telemarketing to gain more clients and rovide job leads to the Account Executives.
Minimum Qualifications
- At least a Bachelor's/College degree in any field.
- Good analytical and communications skills.
- Required languages: English and Filipino.
- High level of integrity, self-driven, self-starter.
Perks and Benefits
- Paid Holidays
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- SM Eastwood Quezon City
About Diamond IGB Inc
Diamond Rent a Car ( DRAC), with main office at KM 16, West Service Road, Paranaque City, is a pioneer in the industry that has been in operation since 1978. It is the second largest car rental company in the Philippines. DRAC leases to clients sedans, SUVs, and light commercial trucks. The company offers long term
full operating lease and lease-to-own rentals as well as daily/weekly/monthly rentals.
Diamond Rent A Car ( DRC), with main office at KM 16, West Service Road, Paranaque City, is a pioneer in the industry that has been in operation since 1977. It is the second largest car rental company in the Philippines. DRC leases to clients sedans, SUVs, and light commercial trucks. The company offers long term operating lease and lease-to-own rentals as well as daily/weekly/monthly rentals.
DRC maintains branches in strategic locations namely Makati, Calamba, Cebu, Davao, and Cagayan de Oro. DRC has counters at NAIA Terminals 1 and 2.
VISION STATEMENT
We aim to maintain leadership in vehicle rentals and fleet management by
►Delivering to clients customized solutions rendered via highest possible form of service and competitive rental rates or fees;
►Providing our employees with opportunities for continuous personal development, fair compensation, good working conditions, and treating them with dignity;
►Fostering mutually-beneficial and long-term relationship with our suppliers and other business partners;
►Conducting all business transactions and processes in innovative and excellent way; and
►Delivering a healthy rate of return to sustain continuous growth and pay fair dividends to stockholders.
SHARED VALUES
In the pursuit of its goals, the actions and behaviours of the the members of the organization must a adhere to its Shared Values as defined below:
CUSTOMER ORIENTATION
We focus our efforts towards full satisfaction of customers' expectations.
INTEGRITY
We adhere to moral and ethical standards like compliance with the laws and regulations, fairness and honesty in all dealings, treating everyone with dignity and respect, and delivery of promises and commitments.
TEAMWORK
We voluntarily help others in the pursuit and achievement of common goals.
EXCELLENCE
We do the right things right in the best way we can.
SENSE OF URGENCY
We finish tasks at the earliest possible time.