Customer Service Representative (CSR)
- Block 6 Lot 1 Don Faustino Street, Brgy. Holy Spirit, Quezon City, Metro Manila
- Full time
- Handles customer calls and contacts
- Handles account inquiries, complaints or support calls
- Provide end to end customer service
- Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
- Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues
- Work as part of a larger team to create a continuous improvement culture
- Integrate key learning into operations to help support customer advocacy
Custom Thread is looking for a customer-centric focused person who will help the sales team in handling inquiries.
- Fluent in conversational English
- Good communication and presentation skills;
- 2-years experience in customer service
- Must have good negotiation skills
- Required skills : account management, customer support, documentation, computer literate
- Ability to multi-task
- Must have keen attention to details
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
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