Customer Service Representative (CSR)

CustomThread Inc.

Is a verified Kalibrr employer

2 openings
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in a month
Recruiter responds
17% of the time
Recruiter last seen
3 days ago
Apparel / ​Fashion
Employment Type
Full time
Office Address
Block 6 Lot 1 Don Faustino Street, Brgy. Karangalann Quezon City, Metro Manila PH, Quezon City, Philippines
Minimum Qualifications:
Graduated from college
  • Fluent in conversational English
  • Good communication and presentation skills;
  • 2 years experience in customer service
  • Must have good negotiation skills
  • Required skills : account management, customer support, documentation, computer literate
  • Ability to multi-task
  • Must have keen attention to details
  • Must be willing to work in Quezon City
Job Description
  • Handles customer calls and contacts
  • Handles account inquiries, complaints or support calls
  • Provide end to end customer service
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues
  • Work as part of a larger team to create a continuous improvement culture
  • Integrate key learning into operations to help support customer advocacy
About CustomThread Inc.
CustomThread is your one-stop shop for custom apparel. We can take charge: from design to manufacturing, to global delivery and beyond. Or we can help you to take charge. Let’s talk about what you’ve got and what you need, then we’ll find a way to get the job done. We are the platform that connects you with designers, manufacturers and retailers. #TogetherWeCan. PLATFORM. From product to process, design to manufacturing, you have full control. Choose when and how you can take part. PEOPLE. Work with apparel specialists who keep you updated every step of the way. And experts who personally craft the product according to your taste and instruction. You have the idea, CustomThread has the skill and talent to make it happen. PRODUCTION. We use globally trusted equipment: Kornit Avalanche, Adelco Dryer, SEFA Large Heat Press. For maximum efficiency, our production processes run on a stat-based algorithm designed to give you better quality and faster delivery.

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