Customer Service Representative (CSR)

CustomThread Inc.

  • Block 6 Lot 1 Don Faustino Street, Brgy. Holy Spirit, Quezon City, Metro Manila
  • Full time
Posted 12 days ago and deadline of application is on 23 Mar
Recruiter was just hiring 2 days ago

Job Description

  • Handles customer calls and contacts
  • Handles account inquiries, complaints or support calls
  • Provide end to end customer service
  • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
  • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues
  • Work as part of a larger team to create a continuous improvement culture
  • Integrate key learning into operations to help support customer advocacy

Minimum Qualifications

Custom Thread is looking for a customer-centric focused person who will help the sales team in handling inquiries.


  • Fluent in conversational English
  • Good communication and presentation skills;
  • 2-years experience in customer service
  • Must have good negotiation skills
  • Required skills : account management, customer support, documentation, computer literate
  • Ability to multi-task
  • Must have keen attention to details

Required Skills

  • Email Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Office Address
Block 6 Lot 1 Don Faustino Street, Brgy. Holy Spirit, Quezon City, Metro Manila
Apparel / ​Fashion
4 openings

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About CustomThread Inc.

CustomThread is a fashion-tech startup that takes customizing apparel to a whole new level. Not just your little kiosk that prints T-shirts, we push the apparel industry forward with a 1,400 square meter factory, the world’s best printing machines, and a digitally-controlled production system. Take control of steps from design creation to global delivery in our newly launched website--we make it as simple as shopping during your lunch break. But what really gives our apparel the x factor is the people behind it. Inspired by a “Google way of thinking,” we uphold a progressive company culture and this translates to a team who balance purpose and professionalism. Our vision it to build a global household brand for custom-apparel by 2020. #TogetherWeCan