Workforce Analyst
CS-PAC GLOBAL BPO, INC.
- Las Piñas, PhilippinesLevel 4, Starmall Las Pinas I.T. Hub, Alabang-Zapote Road cor. C.V. Starr Avenue, Philamlife Village, Pamplona Dos, 1740, Las Piñas, Metro Manila, PhilippinesLas PiñasMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Provide daily / weekly / monthly operations performance reports against targets in a timely manner with data integrity
- Automate manual reports in the company to improve efficiency in providing data for timely analysis and performance improvement
- Create KPI reporting dashboards for ease of management decision making and strategy evaluation
- Work with the management team to define reporting and data requirements based on each report or measurement type
- Work with the management team to generate and maintain team and associate scorecards based on specified intervals to measure productivity and quality performance
- Work with the operations teams to ensure compliance to data requirements for reporting accuracy and integrity
- Perform analysis and be able to provide sound recommendations for the benefit of increased productivity and quality of operations performance
- Identify opportunities to improve reporting or data capture processes and performance
- Take on additional projects as assigned by the manager / management team
Minimum Qualifications
Functional Competencies
- Must be proficient in various computer applications such as Microsoft Excel, Word, Powerpoint, Access and SQL
- Ability to understand and analyze complex processes quickly and accurately
- Organized, process-driven and with a great level of attention to detail
- Ability to handle multiple tasks or projects that will be assigned from time to time
- Has a strong work ethic and possesses a can-do attitude when faced with challenges
- Willing to go beyond the call of duty
- Ability to liaise with any company personnel regardless of designation or role locally or overseas
- Ability to adapt to a multi-cultural working environment (i.e. Hong Kong, China, Australia, Singapore etc.)
Education & Work Background
- Bachelor’s Degree or undergraduate in Computer Science, IT, Computer Engineering or similar educational fields
- With experience working in a fast-paced environment
- Experience working in the BPO industry is a plus
- Preferably with 2 years’ experience in generating reports and automation
Required Skills
- Excellent time management skills
- Effective Communication skills
- Strong interpersonal relationship skills
- Fluent in both written and spoken English language
- Basic to advance working knowledge of computer systems
- Has at least a basic knowledge of MS Word and Power point
- Should have intermediate to advanced knowledge of MS Excel (Macro functions included), MS Access and/or SQL
- Strong analytical skills
- Excellent presentation and communication skills
Must be able to work on flexible shifts including nights, weekends and holidays
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Special Leave Benefits for Women
- Maternity & Paternity Leave
- Medical / Health Insurance
Required Skills
- Report Writing
- Complex Problem-Solving
- Statistical Analysis
- Attention to Detail
- Time Management
- Data Analysis
- Deductive Reasoning
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Level 4, Starmall Las Pinas I.T. Hub, Alabang-Zapote Road cor. C.V. Starr Avenue, Philamlife Village, Pamplona Dos, 1740, Las Piñas, Metro Manila, Philippines
About CS-PAC GLOBAL BPO, INC.
CS-PAC Global BPO Inc. is the first of its kind to support the Freight Forwarding Industry for their back-end office core activities & engagements. We are looking for individuals who have the willpower to be part of our pioneer team and who can join us in experiencing a growing, thriving and expanding company wherein career opportunities & possibilities are available & within reach as the company evolves to its true vision - To be recognized as the only world-class premier BPO for the Freight Forwarding Industry.
Visit, Like & Share our FB Careers Page at www.facebook.com/cspacglobalbpoinc and send us your most updated CV | Profile to apply for our cool & awesome vacancies!