Customer Service (CS) Advance Specialist
Conexus Staffing and Consultancy Solutions, Inc.
- Makati, PhilippinesFirst Capital Condominium Building, Rada, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-06-30T16:00:00+00:00Job closed.
Job Description
- Drive internal and external teams to solve emergent customer issues
- Analyze data to identify and drive solutions for customer issues
- Drive resolution for customer service quality issues
- Address languishing issues indicated by repetitive and advancing customer contacts
- Provide front-line customer service support when needed
- Conduct training as needed or assigned
- Support ramping new hires as a needed
- Provide intra-site and inter-site coordination as needed.
- Act as point lead and SME for Risk Team
Minimum Qualifications
- At least 2 years of college AND minimum of 2 year experience handling customer service in a BPO/call center environment, preferably related to the financial industry
- Excellent speaking-listening-writing skills, attention to detail, and is a self-starter
- Strong record of cross-organizational relationship building
- Demonstrated experience owning and driving to make things happen in a metrics-centric environment
- Customer Centric, with the ability to walk in customer’s shoes, and standing up as customer advocate without incurring financial loss
- Excellent planning, organizational and time management skills
- Amenable to work on a shifting schedule and during declared holidays
- Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
- High level of computer literacy, Strong Excel and Word skills
- Strong analytical skills and process orientation
- Possess a high energy, positive attitude. Focused on building relationships with our customers and co-workers across borders
- Fluency in English and Tagalog or Spanish
Preferred Qualifications
- Previous management or quality assurance experience
- Background in Remittances is desired but not required
Perks and Benefits
Flexitime
Required Skills
- Business Correspondence
- Organizing and Planning
- MS Office
- Problem Sensitivity
- Information Ordering
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's studies
- Recruiter response to application
- Once in a while
- Office Address
- First Capital Condominium Building, Rada, Legazpi Village, Makati, Metro Manila, Philippines
- Industry
- Staffing / Recruiting
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About Conexus Staffing and Consultancy Solutions, Inc.
We believe that hiring the RIGHT people is key to any business success.
At Conexus Staffing and Consultancy Solutions, we provide your business with competent human resources by matching skills and talent to your middle and low level staffing requirements, crucial to your business success. We spearhead the recruitment cycle—from sourcing of candidates, resume screening, background checks, to interviews and short listing. Complementary to this is our wide range of training solutions in areas like customer service, English proficiency, and effective management, to name a few. We at Conexus take care of your staffing requirements so that you can focus more on your core business.
Our sister company, Optimus Executive Search Solutions, is a trusted name in executive search. Like them, we operate under the same core values of Best practice, Responsive, Integrity, Dynamic, Growth, and Engaged (BRIDGE). Like Optimus, we adhere to high quality standards in our professional practice. Conexus’ Board of Directors, core team of Consultants, and Board Advisers represent solid experience in the fields of finance, investment banking, sales and marketing particularly in the fast moving consumer goods sector, pharmaceutical, human resources management, general management, energy and infrastructure, retail and property management, information technology and recruitment consulting.