Customer Service Representative (Afterhours Consultant)  

CLEAR Corporate Solutions is seeking for FIVE (5) Afterhours Consultants who will work with CLEAR’s client, an Australian-based labour hire firm. Our client helps companies in the logistics, food manufacturing, civil construction & landscaping industries with managed labour and staffing solutions.

The role is to support our client’s Australian operations after the close of business hours. The role requires efficient and sensitive management of inbound communication and liaison with internal staff, candidates and clients.

As an Afterhours Consultant, you will:

• Manage virtual reception for our client, handling inbound calls and emails
• Address all associated admin tasks
• Contribute to team efficiencies by accomplishing related tasks, as requested

Daily tasks include:

• Assisting the labour hire firm’s clients with their job requests
• Creating placements, updating client cards and candidate cards
• Coordinating with the labour hire firm’s clients and branch consultants on job orders, absences, tardiness and replacement of candidates
• Contacting available candidates to fill vacant orders
• Contacting and placing candidates pursuant to branch consultants' requests
• Updating clients on confirmed candidates and those requiring replacement
• Canceling candidates pursuant to branch consultants' requests
• Completing candidate confirmations for client rosters
• Ensuring the client’s database is always updated
• Completing candidates' availability checks to assist branch consultants to prepare rosters
• Liaising in a professional and timely manner with branch consultants
• Screening resumes and booking interviews as required
• Conducting reference checks of candidates
• Screening candidates to assess suitability for job orders
• Responding to candidates’ pay queries.

Essential Attributes

• Proactive mindset
• Excellent verbal and written communication skills, including email management
• Technologically adept
• Highly trainable in new skills and software
• Outstanding attention to detail
• Ability to multitask and manage competing deadlines
• Flexibility to perform other relevant tasks as required by the client
• Strong organizational and time management skills

Requirements

• Proficient with MS Office applications, particularly Outlook, with at least basic Excel skills
• Strong knowledge of Citrix and VoIP phone systems
• Willing to work on a Night shift.
• Experience in recruitment, preferably with Australian accounts.
• Awareness of Australian business culture.