Technical Support Engineer
Brother International Philippines Corp.
- Taguig, Philippines6 Floor Marajo Tower, CISCHO Building no. 2010 Delgado Street, Barangay Mabolo, Iloilo City, Western Visayas, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-01T16:00:00+00:00Job closed.
Job Description
- Provide after sales service to both warranty and out of warranty products
- Conduct in-house and onsite service in accordance with the set KPI’s
- Conduct product installations and product demonstrations to customers as needed
- Conduct rework, reboxing, and refurbishing as needed.
- Provide technical support to Customer Support Group, Corporate Sales, Channel Sales and Authorized Service Providers
- Provide 2nd level telephone support for calls coordinated by the Customer Support Representatives
- Prepare daily and weekly accomplishment reports on repairs
- Conduct customer satisfaction survey for in-house and onsite repairs
Minimum Qualifications
- Bachelor’s Degree in Electronics and Communications Engineering
- ECE and/or ECT board passer - advantage but not required
- Must have at least 1 year work experience in troubleshooting & repair of any Laser, Inkjet printer, and Fax Machines
- Basic computer troubleshooting and networking
- Excellent in both oral and written communication
- Communication skills, Customer Orientation, and Customer Service
Perks and Benefits
Retirement Benefit Plans
Free Lunch or Snacks
Gym Membership
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Skilled Trade
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 312 26th Street West cor 4th Ave., BGC, Taguig City
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About Brother International Philippines Corp.
Brother International Philippines Corporation. which was incorporated last 2000 is one of the sales subsidiary of Brother International Singapore Limited. The whole Brother group is under the umbrella of Brother Industries Limited who originated from Japan with head office located in Nagoya. The Brother Group started by providing repair services for sewing machines in 1908. The history began under the motto of “superior quality and diligent service” while core technologies have been accumulated based on the “spirit of independent development” through this history. And we will continue to provide superior value keeping the spirit of ‘At your side’ to place our customers first everywhere and everytime. Brother International Philippines Inc, carries the following products : Fax Machines, Laser Printers, Color Inkjet Multi Function Center, Mono Laser Multi Function Center, Color LED Multi Function Center, Mono Laser Multi Function Center, Home Sewing Machine, Home Embroidery Machines