Desktop Technical Support  

Description:

• Will primarily be responsible for providing Desktop and Client Services support for the Asia Pacific Regional offices based in Binan, Laguna, and Sto. Tomas, Batangas,
• Responsible for all Client Services Site Operations including; scheduling, project planning and execution, resource management, and metrics and reporting.
• Close collaboration is expected with peer Leads and Managers (especially with Global Help Desk).
• Reports to the DTS site lead or DTS Manager.
• Operates in a 24/7, shifting multi-tiered environment.
• Provides periodic weekends and after hour support as required.
• First level onsite support for hardware incidents and requests. Includes but not limited to – laptops, desktops (including peripherals), printers, and meeting room facilities (audio, video and projectors).
• First level onsite support for software incidents and requests including but not limited to; standard Windows OS and MS applications, business applications (Adobe, MapPoint, etc.).
• Responsible for documenting performance of duties by way of request/incident ticket system.
• Responsible for reporting performance metrics and other measurement methodologies in support of performance of duties to the DTS Lead.
• Responsible for ticket management of both team and personal tickets assigned through the Global ticket system.

Requirements:

• Candidate must possess at least a Bachelor’s degree in Computer Science, Electrical Mechanical, Information Technology, or related area.
• At least 3 years’ experience working in the IT field. Experience in working in a manufacturing /production line environment is a plus.
• Working experience in implementing, designing and supporting Cisco Unified Communications Manager (Call Manager) in a global organization is a plus.
• Strong proficiency in Microsoft network environment.
• Strong proficiency in network hardware and configuration.
• Strong diagnostic capabilities and solid problem solving skills.
• Possess strong customer orientation and excellent interpersonal and skills.
• Flexibility and an ability to multitask.
• Clear and effective written and verbal communication skills. Excellent oral and written English skills are required.