Customer Support | Singapore Telco | Mandaluyong

Aces Call Center Jobs Inc.

  • Mandaluyong, Philippines
    605, Unit 605 BSA Twin Towers (back of SM Megamall A), Mandaluyong, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 3 months ago and deadline of application is on 29 Apr
Recruiter was hiring 2 hours ago

Customer Support | Singapore Telco | Mandaluyong

Aces Call Center Jobs Inc.

Job Description

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.


  • Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience
  • Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.
  • Identify ongoing service issues and recommend solutions to the Head of Service
  • Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls
  • Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.
  • Ensure active promotion of products and services based on customer needs and the product options available
  • Provide well-rounded, prompt, high-quality, and professional client service at all times
  • Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed
  • Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders
  • Perform data entry to record supplies, jobs, and time spent
  • Work with technical personnel as necessary to ensure trouble tickets are addressed quickly
  • Deal with all calls and inquiries politely, courteously, professionally and assertively
  • Handle and resolve customer complaints within the procedures and guidelines provided
  • Action Customer Service inquiries/escalations as requested by various business team customers
  • Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery

Minimum Qualifications

  • Experience in a fast-paced/high work volume sales and/or support roles
  • Self-motivated, enthusiastic with the ability to use own initiative, and shows willingness to learn
  • Proficiency in using Microsoft Office applications and is tech savvy
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Demonstrate commitment to upholding core values and behavioral standards
  • Excellent customer service, problem-solving and analytical skills
  • Ability to be flexible and adaptable; able to maintain composure under pressure and highly stressful situations
  • With a strong command of the English language, both oral and written
  • Candidates must be amenable to working in the night and/or shifting schedule.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
605, Unit 605 BSA Twin Towers (back of SM Megamall A), Mandaluyong, Metro Manila, Philippines
Call Center / BPO
40 openings

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About Aces Call Center Jobs Inc.

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Check to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 SODEXO Gift Checks to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of SODEXO Gift Checks to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Libis, Commonwealth, Fairview • South Luzon Area - Sucat, Alabang, Laguna • Cebu City • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • Internal Help Desk Officers • Insurance Account Services • Financial Services Agents - Fraud, Mortgage, Brokerage • Collections Account - Credit Analysts, Collection • Banking and Finance • Multi lingual or bi lingual (English, Bahasa, Japanese, Mandarin, Cantonese, Thai Spanish and other bi-lingual) - BASIC PAY can be as high as 68,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales Finance Customer Service CSR TSR technical support CCR Healthcare insurance Telco Bank and thousands of other vacancies
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