Client Support Representatives | Cebu
- Cebu City, Philippines, Cebu City, Central Visayas, Philippines, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippines
- 15,000.00 - 30,000.00 PHP / monthPHP15,000.0030,000.0015,000.00MONTH
- Full time
- Route calls to appropriate resource
- Handle inbound and outbound customer service calls
- Meet personal/team qualitative and quantitative targets
- Maintains communication equipment by reporting problems.
- Manage and resolve customer complaints
- Delight customers and ensure best customer experience possible
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Document all call information according to standard operating procedures
- Customer service experience in any industry is a plus but not required.
- Previous technical background is also a plus.
- Fresh graduates are also welcome to apply.
- Average to advanced written and spoken English.
- Average to advanced knowledge in web navigation.
- Amenable to shifting schedules including NIGHT SHIFT.
- Day shift is also available.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Child Care Benefits
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
- Free Lunch or Snacks
- Performance Bonus
- Recruitment / Signing Bonus
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