Experience Facilitator (Part-Time)

ABS-CBN Themed Experiences, Inc.

  • Quezon City, Philippines
    Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Part time
Recruiter was hiring 17 minutes ago

Job Description

The Experience Facilitator is responsible for the experience and safety of ATEI guests (adult/kids) while engaging in the attraction’s activity. He/she will enforce policies specific to the attraction use regarding the activity’s nature and guests' capability.

The Experience Facilitator may be assigned to either of the facilities under ATEI: Studio Experience in Trinoma, Quezon City or Studio Tours in ELJ Communications Compound, Quezon City.

Duties and Responsibilities:

Customer Service

  • Greet guests promptly in a warm and friendly manner
  • Thank guests and convey anticipation for their next visit
  • Establish connection to build guest signature experience and loyalty
  • Gather constructive feedback to ensure satisfaction of every individual guest


  • Prepare the assigned work area at the start of the day including activity tools and any related paperwork
  • Ensure that you are fully conversant with the operation procedures, rules, and regulations
  • Ensure the tidiness and cleanliness of the attraction before, during, and after the work shift
  • Guide and facilitate all guests through the course and activities per the prescribed script
  • Control activity while in progress and monitor the attraction while in operation
  • Monitor the proper use of activity materials, special equipment and gear
  • Explain and carefully enforce the activity rules and safety regulations
  • Administer and coordinate emergency first aid and/ or evacuation methods, as necessary

Other Duties

  • Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and Company’s policies concerning fire, hygiene, health, and safety.
  • Ensure high standards of personal presentation, hygiene, and grooming.
  • Respond to changes in store’s job function as determined by the industry and/or company.
  • Attend training sessions and meetings as needed and when required.
  • Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Minimum Qualifications

  • Candidate must have completed at least 2 years in college or an equivalent vocational course
  • Prior experience an advantage but not required
  • Must be willing to work on weekends and holidays and on shifting schedule
  • Must possess excellent communication and interpersonal skills
  • Must be willing to comply with all grooming standards and requirements
  • Visually distinguish hand signals at a distance up to 50 feet
  • Must be able to obtain a PNR Red CPR for Professional Rescuer Certification
  • Must be able to stand and walk for prolonged periods of time
  • Must be able to multitask while maintaining a positive attitude to ensure excellent guest services
  • Must be willing to accept a part-time employment status

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Retail and Customer Service
2 openings

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About ABS-CBN Themed Experiences, Inc.

ABS-CBN Themed Experiences Inc. (ATEI) is a wholly owned subsidiary of ABS-CBN Corporation. It brings our Kapamilyas much closer to the world of ABS-CBN through fun, engaging and interactive themed attractions, where they can have a first-hand experience of the exciting world of cinema and television, both in front of, and behind, the camera. ATEI also provides opportunities for our Kapamilyas to encounter ABS-CBN’s biggest stars and its programs and movies’ most memorable characters.
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