Senior Service Management Specialist

ABS-CBN Corporation

  • Quezon City, Philippines
    Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full time
Recruiter was hiring 31 minutes ago

Job Description

The Senior Service Management Specialist will be required to lead and manage a range of transformation initiatives within the ABS-CBN Shared Service Center. This position will act as a Transformation Lead and will be required to collaborate with Business Transformation Teams to deliver results on defined projects.

This is an individual contributor role with core responsibilities involving program, change and stakeholder management. An effective team player in strategizing and supporting continuous improvement of the group.

Principal responsibilities include but not limited to the following:

  • Lead transformation and other ad-hoc initiatives/projects. Enforce, maintain, and communicate program management procedures and metrics to enable functional teams to stay on schedule.
  • Responsible for change control and issue management of the project. Collaborate with business, stream and transformations leads to proactively manage issues and change control items. Assign owners and actions and escalate appropriately in a timely manner.
  • Coordinate with service delivery groups and cross-functional teams to drive implementation.
  • Manage team Work Plans to expected standards, precision and completeness. Responsible for understanding and communicating project dependencies and constraints; driving clarity of critical path tasks; and timely tracking of deliverable status, estimate to complete, dependencies, and milestones.
  • Effective stakeholder management and communication throughout the project lifecycle.
  • Deliver and implement projects within agreed timeline and budget.
  • Establish project governance team for effective management of project RAID.
  • Prepare and present project charter/business case.

Minimum Qualifications

  • Must be a graduate of Industrial Engineering/Management Engineering, or any 4-year business-related course
  • Must have exposure in business process outsourcingt/manufacturing and other service delivery organizations
  • Must have solid experience in business writing, facilitation, process design, review and documentation
  • Basic computer literacy, SAP/other ERP application background exposure

Jobs Summary

Job level
Associate / Supervisor
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
1 opening

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About ABS-CBN Corporation

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television. The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile. The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
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