Communications Specialist  

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We’re looking for a Communications Specialist, what does it take to become one?

Think of yourself as the person who is responsible for coaching representatives from the various BPO businesses to ensure that they are equipped with top-level verbal and communication skills & is also responsible for developing, running, and measuring effectiveness of communications program requirements:

As a Communications Specialist, you will be resposible in the tasks below:

• Work with the operations, training, and quality teams to identify performance gaps related to communication skills
• Analyze performance gaps and provide recommendations to meet target metrics
• Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test design
• Identify other non-traditional performance improvement initiatives
• Deliver capability development programs to employees such as coaching and training
• Provide floor support and communication coaching to all employees including support team members
• Develop communication assessment tools in line with project’s goals/metrics
• Proactively develop activities or modules to supplement existing programs or initiatives
• Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators
• Propose continuous improvements in communication coaching and training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching support to other businesses, as needed
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

We're looking for an experienced professional with the skill set below:

• Excellent English Communication Skills demonstrated by having a Berlitz rating of C1 (Above Average) to be done during the interview
• Above Average Presentation and Facilitation Skills
• Average knowledge of Adult Learning Principles
• Above Average Training Content Development skills
• Strong interpersonal and customer service skills
• Advanced knowledge of BPO Operations, preferably in a voice account
• Good working knowledge of productivity tools such as MS Office Applications
• Good leadership and motivational skills
• Highly organized and detail-oriented
• Highly analytical
• Strong Problem-Solving and Decision-Making Skills
• Strong listening skills, patient, & results-oriented
• Self-reliant, independent, can work with minimum supervision
• Ability to work under pressure, ensuring that timelines are achieved
• Ability to work on a shifting schedule and during holidays as needed

Manila-Araneta Center-Gateway Tower 2. Shift Schedule: 7:00AM to 4:00PM