Spanish Bilingual Associates

Accenture Philippines

  • Cebu City, Philippines
    5, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
  • Full time
Posted 7 months ago and deadline of application is on 11 Mar
Recruiter was hiring 2 days ago

Spanish Bilingual Associates

Accenture Philippines

Job Description

  • Interacts with customer and ensures adherence to quality and customer service policies and procedures
  • Technical hardware/software support including router, mobile/tablet, app etc
  • Provides constructive feedback to customers and panelists
  • Maintains a repository of best practices and customer preferences to drive a positive customer experience
  • Ensure absolute consistency of measurement across the business and strive for objectivity and efficiency
  • Work against established SLAs and metrics and evaluated by the degree of their achievement
  • Gains and ensures excellent knowledge of product, systems and processes
  • Proactively work with process mentors from both internal and external departments to improve overall performance
  • Updated with the latest technology
  • Ability to troubleshoot with non-technical users.

Minimum Qualifications

  • Graduate of any bachelor's degree
  • Undergraduates with relevant work experience are welcome to apply
  • Excellent English communication skills
  • Excellence Spanish communication skills
  • Preferably with call center experience
  • Willing to work on holidays, weekends, shifting schedules and extended working hours

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Robinsons Cybergate Don Gil Garcia St., Cebu Business Park, Cebu City
Information Technology / IT
2 openings

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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