Online Image and Content Moderator
Vector Outsourcing Solutions Phils., Inc.
- Quezon City, Philippines108 Panay Ave, Diliman, Quezon City, 1103 Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱20,000.00 / monthPHP150002000015000MONTH
- Full timeFULL_TIME
Job Description
The Image and Content Moderator will implement the Company’s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the Management team to support its mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to promote the brand by protecting the quality of content that users generate.
Responsibilities:
- Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness
- Review and moderate all user-generated content and user profiles, including images
- Achieve fast turnaround time for highest priority image moderation: every image posted or user profile image created needs to be approved or rejected within target turnaround times (in minutes not hours)
- Review community-flagged posts, comments, and users and decide, based on the Company’s Community Guidelines, if the flagged content is in violation of the rules or not
- Take action when content or users are found in violation (options include taking down content, issuing warnings to users, etc.)
- Manage the banned user process, and track and remove previously banned users
- Service content moderation Admin accounts, processing emails and complaints, escalating to management when necessary
- Regularly feed back insights gained from community moderation into the Management team
Minimum Qualifications
Strong organizational and multitasking skills, and a proactive approach; a lot of this work will require fast judgment calls based on prior training and knowledge of Community Guidelines
- Ability to remain up-to-date on tasks queue, particularly the highest priority Image moderation tasks
- Working operational knowledge and understanding of online community moderation principles (will provide training)
- Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture
- Team player, detail focused and reliable
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Maternity & Paternity Leave
- Medical / Health Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 108 Panay Ave, Diliman, Quezon City, 1103 Metro Manila, Philippines