DMAI (Decision- Making, Analytics & Intelligence)

DMAI or Decision-Making, Analytics and Intelligence started as an analytics public training provider and speaking business. Through the vast expansion of the company, it evolved into a basic analytics outsourcing provider branching out of the central concept of training and switching it into an analytics-based employment in the BPO industry in the Philippines. DMAI offers a variety of analytics solutions such as providing analytical keys to companies in the Philippines through offering our expertise by coaching higher level management and empowering students and young professionals with the skills needed for careers in analytics; as well as build a connection with different countries to provide analytics services to international clients. DMAI started in January, 2013 with the idea of setting up a virtual team, thus, creating its first line of business which is the Social Media Analyst. Social Media Analyst is a work-from-home position where they review lot inventory for upcoming online auctions and categorizing works of art, objects and other items up for sale. It started with 6 analysts from the previous account and hired additional number of analysts in October, 2013. The main idea of the work-from-home set-up is to keep costs down for the client, as well as attract former call center agents who wants to do a home-based job or might as well be productive while staying at home. As of January, 2014 came, the need for a Graphic Design Analyst who will be responsible for the design and layout of the website banner ads which will aid in promoting auction house clients, move toward DMAI’s attention. DMAI opened this opportunity to entry level graphic designers to join the Design Team of the client at the comfort of their own home. Last February, 2014, DMAI catered on their third line of business, the Customer Care Analysts. They are the company’s first office-based analysts who provide customer support to clients and customers on a wide range of technical and product service issues. The team has continued to grow in both our office in Mandaluyong City and our new office in Pasig City. DMAI’s Customer Care Analysts do not solely offer quality service but unceasingly provide an excellent customer support by sharing their knowledge and expertise to the customers as well as experience. Indeed, DMAI built its name in the industry even for a short period of time—building professional connection and aiding quality service to three international businesses namely Auctionzip, Invaluable, eBay and ePai, and slowly becoming a lever of analytics advancement and innovation. DMAI is an analytics-centric business pioneer in the Philippines and a subsidiary of the training, consulting and outsourcing company known as BPO Elite. The business primarily revolves around professional analytics training, management consulting and business outsourcing. Bound by an aspiration to expand the limits of decision-making and data management in order for individuals to deliver greater analytical business value, DMAI paved the way in creating means to strengthen ideas and analyze results, thus, developing intelligence that would come up to “more data-driven decisions” or analytics-based decision-making most especially in business operations. With deep expertise acquired through professional experience and educational background in Analytics, Dan Meyer, the President and CEO of DMAI, continuously imparts his innovative approach by conducting public trainings, analytics seminars, media guesting and engaging to different business conventions, coaching more than 75 fresh graduates and professionals under a wide range of top companies in the country. In fact, most of the trainees found it easier to find a career as an analyst after the training. DMAI has also taken on additional consulting clients here in the Philippines as well as begun to provide outsourcing services for a number of overseas clients. To this point, DMAI has grown to a team of more than 50 analysts, including Social Media Analysts, Analytics Professionals, Graphic Design Analysts and Customer Care Analysts, persistently striving to offer our services around the world as the industry's pioneering company with integrated set of customer experience analytic tools.