Customer Service Representative (International Account)

Accom-Oz Contact Solutions


Vacancy
3 openings
Preferred Educational Attainment
College
Posted
7 months ago
Application deadline
in 23 days
Recruiter responds
1% of the time
Recruiter last seen
2 months ago
Industry
Business Process Outsourcing
Employment Type
Full time
Salary
18,000.00 - 23,000.00 PHP per month
Office Address
Makati City, Makati, Metro Manila, Philippines
Required Skills
Business Correspondence
Creative Thinking
Telephone Skills
Relationship Management
Conflict Resolution
Record Keeping
Information Ordering
Preferred Courses
Business
Information Technology
Associate in Hospitality Mangement
Minimum Qualifications:
College

Details

We are looking for professionals who can work in a very dynamic environment. Servicing multiple clients simultaneous servicing accounts Australia, USA, Canada, UK and Asia.

We are currently in need of Customer Service Superstars with following qualifications:

Female
Completed at least 2 years in College, Vocational Diploma, Bachelor’s/College degree holder
Proficient in using English language both in oral and written - MUST BE FLUENT!
Can work under pressure with minimal supervision
Willing to be trained and a multi tasker
Must have experience with MS Office Suite, Live Chat, CRM, Help Desk and Call Center applications.
Open for coaching and feedback
Has at least 2 years working experience in BPO industry
Self-motivated, determined, trust worthy and reliable.
Must be willing to work graveyard shift and shifting schedule - Our Company operates 24/7

Job Description

Details

We are looking for professionals who can work in a very dynamic environment. Servicing multiple clients simultaneous servicing accounts Australia, USA, Canada, UK and Asia.

We are currently in need of Customer Service Superstars with following qualifications:

  • Female
  • Completed at least 2 years in College, Vocational Diploma, Bachelor’s/College degree holder
  • Proficient in using English language both in oral and written - MUST BE FLUENT!
  • Can work under pressure with minimal supervision
  • Willing to be trained and a multi tasker
  • Must have experience with MS Office Suite, Live Chat, CRM, Help Desk and Call Center applications.
  • Open for coaching and feedback
  • Has at least 2 years working experience in BPO industry
  • Self-motivated, determined, trust worthy and reliable.
  • Must be willing to work graveyard shift and shifting schedule - Our Company operates 24/7

Perks and Benefits
Perks
  • Performance Bonus
About Accom-Oz Contact Solutions
Accom-Oz Contact Solutions is a recently established business in the Contact Centre and Virtual PA Services & Outsourcing Sector, part of the Accom-Oz Accommodation Group which operates accommodation in Darwin and an international travel agency. We are currently supplying administration and reservations department outsourcing as well as virtual personal assistant solutions to our sister companies and are expanding, now providing these services to small and medium enterprises throughout Australia primarily from our Philippines based Contact Centre. Whilst we are a relatively new business, our team has experience that is second to none, our team in our Manila facility have been with the company for more than a year, most within their second and sixth year with the company. Every member of our team has had between 5-15 years of experience with the large Telco’s including Telstra, Optus and Vodafone including positions as team leaders, as well as some major insurance firms within the USA. Since their commencement with Accom-Oz they have done extensive on the job cultural training to so they understand their target markets and can deal with clients, customers and the callers appropriately. Our Makati City Office currently operates with a team of 4 and we have the ability to scale up quickly to provide coverage for any client requirements.


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