Job closed.
Job Description
Responsibilities:
- Manage inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners)
- Attend and resolve customer / partners inquiries
- Identify new methods to improve the service to the customers and the team
- Coordinate with Regional Corporate Sales and Account Management team
Minimum Qualifications
Completed at least 2 years College/ University degree
Minimum 1 year CSR experience in a BPO Industry
Preferably with hotel reservation experience
Excellent communication skills (written and oral)
Pro-active and self-driven
Excellent problem-solving skills
Can work under pressure with minimum supervisor
Must be willing to work in Makati area
Must be willing to work on shifting schedules
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
About ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?