Branded Sites Website Support Specialist  

The Website Support Specialist is responsible for supporting clients with website (branded site) related requests and issues.

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone.

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to navigate client website requests. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

• The primary responsibility of this role is to provide customer support, troubleshooting help to clients as they relate to clients’ branded website
• Connect with clients via email, phone, text, and Zoom (video)
• Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
• Develop great client relationships
• Speak confidently and professionally with clients
• Serve as subject matter expert for Ylopo branded websites
• Learn the ins and outs of Ylopo product
• Collaborate with onboarding, account management sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed

Specific Tasks:

• Manage branded sites team ticket queue (email tickets)
• Create technical tickets to web specialists to complete site build and edit requests
• Answer any questions clients have about the branded website (status, functionality, etc.)
• Perform outreach to clients
• Special projects may be assigned

• Previous experience in a support, training, or customer service role
• Professional manner
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Positive demeanor, trustworthy character
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about our services and systems
• Understanding of real estate and the real estate profession a plus, but not necessary
• Strong phone skills

System Requirements:

• Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
• MUST have the latest Operating System
• Ram should be at least 16 gig with 100 gb Free disk space
• MUST have a back-up Computer with the same specs as the main device
• A Headset with noise cancelling feature is a must
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
• Back up power source

Shift Schedule: 9AM - 6PM Pacific Standard

Rate: rate starts at Php 35,000