Raiya Voice Support Specialist  

Raiya Voice is an exciting AI product that calls leads for Ylopo clients!

The Raiya Voice Support Specialist plays a crucial role in managing Raiya Voice submissions, interacting with clients to gather information, configuring Raiya Voice setups, and providing live product support.

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing Raiya Voice and configuring Strypes and CRM settings for clients.

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.

The Raiya Voice Support Specialist acts as a subject matter expert, guiding clients through the Raiya Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Responsibilities:

• Support clients on Raiya Voice accurately and timely
• Configure Raiya Voice on client’s behalf
• Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience

• Previous experience in a support, training, customer service, or sales role
• Professional manner, Positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Understanding of real estate and the real estate profession a plus, but not necessary

System Requirements:

• The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
• Ram should be at least 8 GB with 100 gb Free disk space
• A headset with the noise-canceling feature
• 10 Mbps & up wired connection for the main internet service
• strictly no USB Sticks allowed for backup internet connection

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)