Ylopo LLC
Ylopo LLC

Raiya Voice Support Specialist  

Ylopo LLC

 
  • Manila, Philippines
    4712, Admiralty Way, Marina del Rey, Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱40,000.00 - ₱45,000.00 / month
    PHP
    40000
    45000
    40000
    MONTH
  • Full timeFULL_TIME

Expired 24 days ago

2024-01-29T16:00:00+00:00
Job closed.

Job Description

Raiya Voice is an exciting AI product that calls leads for Ylopo clients!

The Raiya Voice Support Specialist plays a crucial role in managing Raiya Voice submissions, interacting with clients to gather information, configuring Raiya Voice setups, and providing live product support.

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing Raiya Voice and configuring Strypes and CRM settings for clients.

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.

The Raiya Voice Support Specialist acts as a subject matter expert, guiding clients through the Raiya Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Responsibilities:

  • Support clients on Raiya Voice accurately and timely
  • Configure Raiya Voice on client’s behalf
  • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience

Minimum Qualifications

  • Previous experience in a support, training, customer service, or sales role
  • Professional manner, Positive demeanor, trustworthy character
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about the various processes required for different account changes
  • Understanding of real estate and the real estate profession a plus, but not necessary

System Requirements:

  • The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
  • Ram should be at least 8 GB with 100 gb Free disk space
  • A headset with the noise-canceling feature
  • 10 Mbps & up wired connection for the main internet service
  • strictly no USB Sticks allowed for backup internet connection

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
4712, Admiralty Way, Marina del Rey
Industry
Digital Marketing
Vacancy
2 openings
Website
https://www.ylopo.com/

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About Ylopo LLC

About Ylopo Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: A full time, permanent work from home set up A commitment to personal development guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, Team building events, team lunches/ happy hours, and other company wide events A supportive, caring environment dedicated to continuous learning and growth. With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

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