Wide-out Workforces Inc.
Wide-out Workforces Inc.

Salesforce Administrator | Hybrid  

Wide-out Workforces Inc.

 
  • Makati, Philippines
    Unit 2802 28th Floor Pacific Star Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired a month ago

2024-01-26T16:00:00+00:00
Job closed.

Job Description

As a Salesforce Administrator, you will play a crucial role in managing user accounts, configuring and customizing Salesforce, handling user support tickets, and facilitating user training. You’ll be responsible for implementing changes, optimizing workflows, and ensuring a seamless user experience within the Salesforce ecosystem.

Duties and Responsibilities:

User Management:

  • Create, modify, and deactivate user accounts as per organizational needs.
  • Define roles, profiles, and permissions to control user access.
  • Manage public groups for efficient collaboration.

User Support:

  • Address user queries and support tickets promptly, resolving issues related to errors, functionalities, or report generation.
  • Provide guidance and assistance to users on Salesforce features and functionalities.

Salesforce Configuration:

  • Customize Salesforce modules including Case, Email, and Onboarding objects.
  • Configure and maintain flows, fields, page layouts, record types, and custom settings.
  • Develop dashboards and reports to meet specific business requirements.

Process Mapping and Flow Orchestration:

  • Translate process maps into effective Salesforce flows for streamlined operations.
  • Utilize flow orchestration techniques to optimize workflows and automate processes.

User Training and Documentation:

  • Conduct user training sessions to ensure proper utilization of Salesforce functionalities.
  • Develop and maintain Knowledge Base (KB) articles and training materials for users.
  • Create help articles and documentation on Salesforce usage.

Minimum Qualifications

Minimum Qualifications

  • Proven experience as a Salesforce Administrator or similar role.
  • Proficiency in Salesforce configuration, including flows, fields, page layouts, and reports.
  • Strong understanding of user management, roles, profiles, and permissions.
  • Ability to translate business processes into Salesforce workflows.
  • Excellent communication and training skills.
  • Certification(s) in Salesforce Administration is a plus.
  • Familiarity with CRM/SaaS principles and best practices.
  • Capacity to analyze and improve existing processes through Salesforce customization.
  • Detail-oriented with a focus on delivering high-quality solutions.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Unit 2802 28th Floor Pacific Star Building
Industry
Software Consultancy and Supply
Vacancy
1 opening
Website
https://www.aqa.work/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Wide-out Workforces Inc.

Since 2005, WIDEOUT AQA has been the human side of the technology powering MarTech. We’ve designed bespoke programs for enterprise companies such as GOOGLE, VSP + ZETA Global; supercharging their marketing teams + partners by plugging into our existing infrastructure + leveraging our distributed teams. Our core services include Creative Development, Ad Operations, Ad Production + Video Editing. Schedule a call with one of our Solution Consultants to see how we can help you today

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: