Wide-out Workforces Inc.
Wide-out Workforces Inc.

Customer Support Specialist | Work From Home  

Wide-out Workforces Inc.

 
  • Makati, Philippines
    Unit 2802 28th Floor Pacific Star Building, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 24 days ago

2022-11-13T16:00:00+00:00
Job closed.

Job Description

Customer Support responsibilities include addressing customer queries such as but not limited to product and status inquiry, payment confirmation, and shipping notification. As a Customer Support, you’ll also be assisting customers with manually creating orders from social media requests, as well as handle customer complaints regarding products and customer’s orders. To be successful in this role, you should be a great communicator and be able to multitask across different task types and tools (CRM, Google Sheets, e-commerce platform).

Responsibilities

  • Respond to customer queries in a timely and respectful manner, via email and chat
  • Be a liaison between the design team and customers regarding clarifications on customer requests
  • Update internal task trackers accurately based on the query of the customer
  • Provide assistance to internal teams in processing customer orders such is order line-up, quality check and other ad hoc requests
  • Monitor customer complaints on email and social media and escalate to appropriate stakeholders
  • Gather customer feedback and share with appropriate teams

Minimum Qualifications

Desired Skills & Experience:

  • Experience in Customer Service or similar role
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Familiarity with e-commerce platform/s is a plus but not required

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Unit 2802 28th Floor Pacific Star Building
Industry
Software Consultancy and Supply
Vacancy
1 opening
Website
https://www.aqa.work/

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About Wide-out Workforces Inc.

Since 2005, WIDEOUT AQA has been the human side of the technology powering MarTech. We’ve designed bespoke programs for enterprise companies such as GOOGLE, VSP + ZETA Global; supercharging their marketing teams + partners by plugging into our existing infrastructure + leveraging our distributed teams. Our core services include Creative Development, Ad Operations, Ad Production + Video Editing. Schedule a call with one of our Solution Consultants to see how we can help you today

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