Welsend Global Services Inc

Since its inception in 1993, Welsend’s steadfast commitment to client satisfaction has propelled the company towards global expansion, culminating in the establishment of Welsend Global Services Inc. in the Philippines in 2023. 1993 – 2004 In 1993, Welsend was founded, marking the beginning of its journey as a paging service provider. Recognizing the evolving needs of the industry, Welsend underwent a transformative shift in 2004. With a sharp focus on Contact Center Services, the company embraced its role as a dedicated BPO service provider. This pivotal change was initiated at the inaugural delivery site located in Weifang, Shandong province, China. Welsend’s unwavering dedication to client satisfaction and continuous improvement fueled its growth and garnered recognition within the BPO industry. The company was acknowledged by both clients and industry peers, acquiring various certificates and prestigious awards. 2004 – 2022 By 2022, Welsend had expanded its presence extensively across China. The company solidified its foothold in the competitive landscape with a network of 60 delivery sites spread across 22 cities in 8 diverse provinces. The Welsend team grew exponentially, comprising over 14,000+ dedicated individuals who propelled the company’s vision forward. Welsend’s comprehensive customer engagement solutions gained widespread acceptance among China’s leading companies across a wide spectrum of industries. Notably, Internet-based services, manufacturing, financial services, and tourism sectors embraced Welsend’s offerings. Welsend proved itself as a formidable contender against established international BPO suppliers, forging significant partnerships with globally recognized brands. These collaborations further reinforced the company’s standing within the industry. Welsend’s unwavering commitment to customer experience management earned recognition in the Everest Group Customer Experience Management (CXM) in APAC PEAK Matrix® Assessment 2022. The company achieved the status of “Aspirant,” affirming its dedication to delivering exceptional customer experiences. 2023 – Present In a momentous leap towards global expansion, Welsend founded Welsend Global Services Inc. in 2023. Headquartered in the vibrant heart of Taguig City, Metro Manila, Philippines, this strategic move positioned the company to bring its impactful solutions to the global stage.