Client Resolutions Assistant
United Coconut Planter Life Assurance Corporation (COCOLIFE)
- Makati, PhilippinesCocolife Building, 6807 Ayala Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-04-18T01:15:46.733752+00:00Job closed.
Job Description
- Responsible in delivering optimum customer service to all policyholders and stakeholders
- Addressing their inquiries, requests and providing resolution on the client’s complaints.
- Also, to contributing business conservation efforts of the group.
- Responsible for giving ideas for planning, organizing, directing, coordinating and controlling the activities of Client Resolutions Unit with the supervision of Client Resolutions Specialist and Head:
Minimum Qualifications
- Any related experience in client servicing
- Excellent communication, both written and oral
- Proficient in computer skill
- Great active listening skill with empathetic attitude
- Knowledge in customer service practices and principles
- Exceptional interpersonal and rapport building skills
- Flexible and team player
- Willing to work during weekends and shifting schedule
Perks and Benefits
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Persuasion and Negotiation
- Conflict Resolution
- Customer Service
- Communication Skills
Preferred Courses
- Business Administration
- Business Administration [Business Management]
- Marketing Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Cocolife Building, 6807 Ayala Avenue
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About United Coconut Planter Life Assurance Corporation (COCOLIFE)
COCOLIFE, the biggest Filipino-owned stock life insurance company, and the first ISO-certified Filipino life insurance company, is a prominent market leader in the industry. COCOLIFE offers a complete array of life insurance, non-life insurance, healthcare, and mutual fund products through its various business units and subsidiaries in the non-life business (Cocogen), pre-need (Cocoplans) and mutual funds (Cocolife Asset Management Co., Inc.). Cocolife boasts of over four decades of experience and expertise with more than 1,500 highly-trained agents, account executives, and field managers and a steadily expanding network of fully-computerized area and branch offices nationwide.