United Coconut Planter Life Assurance Corporation (COCOLIFE)
United Coconut Planter Life Assurance Corporation (COCOLIFE)

Customer Care Associate for Helpline  

United Coconut Planter Life Assurance Corporation (COCOLIFE)

  • Makati, Philippines
    Cocolife Building, 6807 Ayala Avenue, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

Responsible for prompt, accurate and effective handling of healthcare-related telephone inquiries and concerns.

Duties and Responsibilities

  • Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails.
  • Receives, attends to, and records telephone inquiries, concerns and feedback; elevates complex complaints from clients to immediate superiors.
  • Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
  • Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
  • Pouches outpatient forms to all providers Monitors, records data, and checks status, benefits and medical records of admitted patients.
  • Monitors in-patient admissions in areas without liaison officers.
  • Accountable in providing correct approvals for in and outpatient availment
  • Provides delivery of courteous, fair, prompt, and effective service to customers.
  • Provides assistance/support in directing issues or concerns related to other Cocolife Health care departments.
  • Provides documentation and resolution of customer concerns coming from phone calls, text messages, and emails.
  • Provides assistance/support to liaison officers in determining inpatient approvals that is appropriate in relation to the member’s schedule of benefits.

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good presentation skills;
  • Excellent problem-solving skills;
  • Excellent listening and oral communication skills
  • Service orientation and relationship management skills

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Problem Sensitivity
  • Customer Service
  • Technical Skills
  • Communication Skills

Preferred Courses

  • Radiologic Technology
  • Physical Therapy
  • Nursing

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Cocolife Building, 6807 Ayala Avenue
Insurance, Healthcare and Investment
5 openings

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About United Coconut Planter Life Assurance Corporation (COCOLIFE)

COCOLIFE, the biggest Filipino-owned stock life insurance company, and the first ISO-certified Filipino life insurance company, is a prominent market leader in the industry. COCOLIFE offers a complete array of life insurance, non-life insurance, healthcare, and mutual fund products through its various business units and subsidiaries in the non-life business (Cocogen), pre-need (Cocoplans) and mutual funds (Cocolife Asset Management Co., Inc.). Cocolife boasts of over four decades of experience and expertise with more than 1,500 highly-trained agents, account executives, and field managers and a steadily expanding network of fully-computerized area and branch offices nationwide.

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