Triplex Enterprises, Inc.
Triplex Enterprises, Inc.

Onsite Technical Support  

Triplex Enterprises, Inc.

 
  • Makati, Philippines
    2255 Chino Roces Ave, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 30 Dec

Recruiter was hiring 2 days ago

2024-01-30T01:08:30.620574+00:002024-12-30T16:00:00+00:00

Job Description

For the role of technical support, we are searching for applicants who possess strong interpersonal skills in addition to technical proficiency. Along with to other responsibilities, technical support staff members help the roll-out of new applications and debug technical problems.

Additionally, technical support staff members must write documentation, speak with clients directly, and perform other tasks that call for great written and verbal communication.

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Minimum Qualifications

Technical Support Requirements:

  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks

Preferred Courses

  • Information Technology
  • Computer Science [Computer Systems Engineering]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
2255 Chino Roces Ave
Industry
Paper / Forest Products
Vacancy
1 opening

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About Triplex Enterprises, Inc.

Triplex Enterprises Inc, is among the top & biggest paper converters in the Philippines, with facilities located in Makati & Paranaque. We specialize in paper converting, roll slitting, rewinding, sheeting, and cutting. With 45 years of paper trading & converting experience, we import & convert various grades of paper & paper board for industrial, packaging, education, food service, consumer products, advertising, etc.

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