Trends Group, Inc.
Trends Group, Inc.

Security Operations Senior Engineer  

Trends Group, Inc.

 
  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 4 months ago and deadline of application is on 18 Dec

Recruiter was hiring 16 hours ago

2024-02-19T09:46:43.749852+00:002024-12-18T16:00:00+00:00

Job Description

Core Responsibilities

  • Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.

Business Relationship Management

  • Professionally represent Trends management; enriching client relationships and providing expertise, composure, and competence.

Service Operations Management

  • Review and approve advisories
  • Report to immediate head on significant events that happened on the assigned shift and ensuring smooth and orderly transition to the incoming team member.
  • Effectively and efficiently conduct turn-over activities during shift turn-over.
  • Generate, prepare, and review reports according to service commitments such as daily, weekly, monthly, and quarterly reporting to clients
  • Supervise and maintain SOC Service Level Agreement compliance to clients according to service commitments.
  • Act as Officer In-charge during the absence of Team Lead

Service Operations Management - Event & Monitoring Management

  • Assist and guide SOC Analysts in the monitoring of security events for proper categorization and prioritization.
  • Assist and guide SOC Analysts in the creation and updating of tickets.
  • Provide assistance and appropriate actions in remediation of critical information security incidents.

Service Operations Management - Incident Management

  • Perform initial triaging of Incidents for P1 and P2 incidents before escalating to Incident Response Group
  • Escalate to Incident Response L3 / Manager for P1 and P2 incidents.
  • For non P1 and non P2 incidents
    • Manage Incidents
    • Manage escalation
    • Communicate with Trends SOC Analysts/Incident Responders/Specialist and provide/communicate update to Client and Trends internal resources (SDM, SOC Manager, Service Operations Head, MICTS Head)

Organizational Development - Team Management

  • Supervise the operations and ensure it is in accordance with the support and operation policies, protocols and procedures.
  • Train and coach new member going on board, specifically on policies and process
  • Responsible for providing task assignments for resource within his team
  • Conduct performance review of his team members during absence of Team Lead
  • Monitor team members training accomplishment and technical improvement progress.

Change Management

  • Supervise the implementation of changes.

Information Management

  • Promote and contribute to Service Operations' information and knowledge repository.

Minimum Qualifications

A. Minimum Education

  • Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent.

B. Minimum Experience/Training

  • Have at least 3 years working experience in a SOC/NOC Operations environment.
  • Have at least 2 years working experience in Operations Support (Level 3) environment monitoring mission critical systems.

C. Trainings and Certifications Requirement

  • ITIL Foundation
  • CompTIA Security+
  • EC Council: Certified Ethical Hacker
  • EC Council: Certified Incident Handler or Similar
  • EC Council: Certified SOC Analyst or Similar

D. Trainings and Certification Development

  • Technical Training
    • CCNA - Cybersecurity Ops
    • CCNA - Cybersecurity Fundamentals
    • Cybersecurity Fundamentals (ISACA-CSX)
    • CX Foundation
    • EC Council: Certified Ethical Hacker
    • Windows Admin
    • Linux Admin
  • Management Training
    • Developing Excellent Supervisors
    • People & Performance Management
    • Coaching & Mentoring Essentials
    • 21 Irrefutable Laws of Leadership (John Maxwell)
    • 6 Cs of Customer Service

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Performance Management and Coaching
  • Network Security
  • Attention to Detail
  • Windows Server
  • Information security
  • Linux
  • Cisco Networking (CCNA)

Licenses and Certifications

  • Cisco Certified Network Associate
  • CompTIA A+
  • Certified Ethical Hacker

Preferred Courses

  • Information Technology
  • Computer Science
  • Electronics Engineering

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
2 openings
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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