Customer Success Account Associate
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 18 days ago
2024-04-07T16:00:00+00:00Job closed.
Job Description
Purpose
The Customer Success Account Manager takes the role of being the point of contact (POC) during the clients' post-sales journey.
Duties and Responsibilities
- Onboarding: Get new customers onboarded and hooked on the product as fast as possible. This includes configuring their accounts, helping them import data from other tools, and training users on how to use the product.
- Education and Enablement: Ensuring customers know how to best use the product throughout their journey as a customer.
- Churn reduction, improving retention and renewal rates: Continuously analyze all aspects of the customer journey and identify and eliminate all possible causes of churn.
- Adoption: Offer assistance and help customers rethink their day-to-day activities to suit the new workflow with the product they are adopting in their business.
- Account management: Identify key stakeholders and build multiple relationships within the client company.
- Support: Helping customers solve issues relevant to the product.
- Upselling and cross-selling: Keep customers happy and make them feel satisfied with their transaction.
Minimum Qualifications
Qualifications
- Graduate of business management, marketing management, information technology, industrial engineering, or related courses.
- Has good communication skills.
- Able to collaborate with cross-functional teams.
- Willing to be trained.
Competency
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organization skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Excellent collaboration skills
- Eagerness to learn about new technologies
Perks and Benefits
Paid Sick Leave
Paid Bereavement/Family Leave
Performance Bonus
Medical / Health Insurance
Life Insurance
Required Skills
- Relationship Management
- Presentation Skills
- Data Analysis
- Account Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.