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NOC L1 Analyst
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a month ago
2024-06-19T07:16:16.195138+00:00Job Description
Core Responsibilities
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
Business Relationship Management
- Professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.
Service Operations Management
- Review and approve advisories
- Report to immediate head-on significant events that happened on the assigned shift and ensure smooth and orderly transition to the incoming team member.
Service Operations Management - Event & Monitoring Management
- Assist and guide NOC Analysts in the monitoring of infrastructure events for proper categorization and prioritization.
- Assist and guide NOC Analysts in the creation and updating of tickets.
- Provide assistance and appropriate actions in remediation of critical infrastructure incidents.
- Ensure events and activities are properly coordinated between On-Site Team and NOC teams
Service Operations Management - Incident Management
- Act as an Incident Handler for P1 and P2 incidents
- Escalate to Incident Manager for P1 and P2 incidents
- For non P1 and non P2 incidents
- Manages Incidents
- Manages escalation
- Communicates with Trends Operations Engineer and provide/communicate update to Client and Trends internal resources (SDM, NOC Manager, Service Operations Head, MICTS Head)
Organizational Development - Team Management
- Supervise the operations and ensure it is in accordance with the support and operation policies, protocols and procedures
- Train and coach new member going on board, specifically on policies and process
- Responsible for providing task assignments for resource within his team
- Conduct performance review of his team members
Change Management
- Supervise the implementation of changes.
Information Management
- Promote and contribute to Service Operations’ information and knowledge repository.
Minimum Qualifications
A. Minimum Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
- Have at least 1 year working experience in a NOC Operations environment
Training & Certifications Requirement
- ITIL Foundation
- Cisco Certified Network Associate (CCNA)
- Routing and Switching
- • Wireless
Training & Certification Development
Technical Training
- Windows Admin
- Linux Admin
- Cisco Certified Network Professional (CCNP)
- Routing and Switching
- Wireless
Management Training
- Developing Excellent Supervisors
- People & Performance Management
- Coaching & Mentoring Essentials
- 21 Irrefutable Laws of Leadership (John Maxwell)
Abilities
- Must work well under pressure
- Must have good interpersonal skills
- Must be proactive when identifying potential issues
- Must show strong & effective coaching capabilities
- Must show strong customer management skills
- Must prepare well-organized and comprehensive reports tailored to its audience
- Able to effectively assess tasks & risks to prioritize work
- Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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