Customer Service Associate

Transec BPO Solutions Inc.

  • Pasig, Philippines
  • 20,000.00 - 25,000.00 PHP / month
  • Full time
Posted 7 months ago and deadline of application is on 31 Aug
Recruiter was hiring a month ago

Job Description

JOB OBJECTIVE

To oversee and monitor the onboarding process of claims that goes into the system and ensure delivery of services as committed to clients.

ESSENTIAL JOB FUNCTIONS

  • Be actively involved in the onboarding process of auto claims and act as a liaison to ensure all parties involved have what they need to fulfill their part in the process.
  • Work hand-in-hand with internal team, insurers and other parties via email or phone.
  • Ensure all interactions made with clients, insurers and other affiliates are logged into the system accurately and in a timely manner for proper documentation.

Minimum Qualifications

  • Minimum of 3 years of experience in customer service; handling a US account.
  • Preferably with Bachelor’s degree; must have undergone at least 2nd year of college level.
  • Background in auto claims or other types of insurance is a huge plus.
  • Good speaking skills in English.
  • Excellent writing skills in English.
  • Tech-savvy and natural interest in learning new technologies.
  • Proven longevity or tenure with past employments.
  • Knowledge in cars is a plus.
  • Willing to work night or graveyard shifts.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks
Other
  • Attendance Bonus

Required Skills

  • Customer Service

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Completed vocational course
Recruiter response to application
Once in a while 
Office Address
Unit 3103 31st Flr One Corporate Centre Meralco Ave., Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
4 openings
Website

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About Transec BPO Solutions Inc.

Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services. At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork. Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.
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