Customer Service Associate

Transec BPO Solutions Inc.

4 openings
Preferred Educational Attainment
Completed vocational course
2 months ago
Application deadline
in 10 months
Recruiter responds
47% of the time
Recruiter last seen
a month ago
Business Process Outsourcing
Employment Type
Full time
20,000.00 - 25,000.00 PHP per month
Office Address
Unit 3103 31st Flr One Corporate Centre Meralco Ave., Pasig, Philippines
Required Skills
Customer Service
Minimum Qualifications:
Completed vocational course
  • Minimum of 3 years of experience in customer service; handling a US account.
  • Preferably with Bachelor’s degree; must have undergone at least 2nd year of college level.
  • Background in auto claims or other types of insurance is a huge plus.
  • Good speaking skills in English.
  • Excellent writing skills in English.
  • Tech-savvy and natural interest in learning new technologies.
  • Proven longevity or tenure with past employments.
  • Knowledge in cars is a plus.
  • Willing to work night or graveyard shifts.
Job Description


To oversee and monitor the onboarding process of claims that goes into the system and ensure delivery of services as committed to clients.


  • Be actively involved in the onboarding process of auto claims and act as a liaison to ensure all parties involved have what they need to fulfill their part in the process.
  • Work hand-in-hand with internal team, insurers and other parties via email or phone.
  • Ensure all interactions made with clients, insurers and other affiliates are logged into the system accurately and in a timely manner for proper documentation.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks
  • Attendance Bonus
About Transec BPO Solutions Inc.
Transec is one of the most trusted providers in the business process outsourcing industry focused on meeting the requirements of small to medium enterprises. By combining decades of experience and expertise, we have stayed true in bringing high value call center and BPO services. At Transec, we understand corporate culture as a powerful driving force to our overall success and of our clients. This is why we greatly rely on each and every member of our team to live by our core values of integrity, ownership, results-oriented, innovation and teamwork. Some of the diverse outsourcing services we offer include customer service, technical support, lead generation, virtual assistance, data entry and other back office work.

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