Transcom Worldwide
Transcom Worldwide

Customer Support Representative | Bacolod  

Transcom Worldwide

  • Bacolod, Philippines
    Bldg 1, Bacolod, Western Visayas, Philippines
    Bacolod
    Western Visayas
    Philippines
    Philippines
  • PHP 19,000.00 - PHP 28,000.00 / month
    PHP
    19000
    28000
    19000
    MONTH
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 17 Feb

Recruiter was hiring a day ago

2022-09-13T20:02:25.427010+00:002023-02-17T16:00:00+00:00

Job Description

Bacolod
** Earn as much as 24k-28K **

Customer Service Representative (CSR) - Bacolod Site

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Visit us at Lopue’s South Square, Araneta Highway, Brgy. Tangub, Bacolod City from 9:00 AM-5:00 PM every Monday- Friday.

What's in it for You
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

  • Day 1 HMO
  • Meal & Transportation Allowance
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Scholarship Program
  • Retirement Fund
  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)
  • Loyalty Incentives
  • Accidental & Life Insurance
  • Free Shuttle Service
  • Relocation Package*

Dumaguete Candidates, Please use this link for a faster process:

Join our Transcom Family as a Customer Service Representative (CSR)
CSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.

  • CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
  • Additional responsibilities may be added as the needs of the business change and expand

People

  • Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
  • Help to keep motivation high by being supportive to your colleagues
  • Take full responsibility and the required action for assigned tasks.

Performance

  • Understand, meet, and exceed targets set by your TL for different clients/projects.
  • Propose motivational activities.
  • Propose ideas for continuous improvement.
  • Meet or exceed all attendance minimums.
  • Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
  • Zero justified complaints
  • To complete self-training through the use of the Intranet

Quality

  • Have a clear understanding of quality expectations for the different clients and projects.
  • Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s
  • Process integrity
  • Be actively involved in problem-solving and propose improvements to processes.
  • Implement and respect TranscomWW standard practices.


What Life at Transcom is like

Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Note: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.

** Terms and conditions apply. **

Minimum Qualifications

What we are looking for:

  • To be successful in this role you must…
  • Possess a positive attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Enjoy/thrive on autonomy within the franchise framework and be results-focused.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

To be successful in this role you must…

  • Possess a positive attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Enjoy/thrive on autonomy within the franchise framework and be results-focused.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Araneta St, Brgy. Tangub, Bacolod City
Industry
Business Process Outsourcing
Vacancy
100 openings
Website
https://ph.transcom.com

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About Transcom Worldwide

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We know that your customers are the lifeblood of your business, which is why delivering outstanding customer experiences is the lifeblood of ours. Transcom’s business is to help make sure that your customers form positive perceptions of their interactions with you. We do this not only by providing excellent customer service, but also by putting what we learn to work for you. Customer experience is the culmination of many great customer interactions over time. By analyzing these interactions, across a variety of channels and customer touch points, we generate insights that help you adapt your offerings and improve how your customers think and feel about your brand. And their decision to stay with you, buy more from you, and tell others about you, is what keeps your business growing. We are 29,000 customer experience specialists at 57 contact centers across 24 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. We are where your customers are. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

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