Real Time Analyst (Workforce)

Transcom

  • Pasig, Philippines
    Las Fiestas, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring a day ago

Job Description

The Real Time Analyst will manage the assigned campaigns’ real time aspect of the business in terms of staffing, reporting, escalation and outage management within the work week. This position will be responsible in ensuring that the campaign’s Key Performance Indicators are met and provide a post mortem analysis if not. Responsible for in-week short term planning and schedule maintenance.

Minimum Qualifications

  • Minimum 1 year experience as a Real Time Analyst/Mission Control Analyst in an inbound call centre.
  • Has experience using WFM tools such as eWFM, Verint, IEX, etc.
  • Good verbal and written communication skills. Ability to communicate in a clear and concise manner.
  • Strong skills in using Microsoft Excel for reporting.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Child Care Benefits Child Care Benefits
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Transportation Allowances Transportation Allowances
  • Free Lunch or Snacks Free Lunch or Snacks
  • Gym Membership Gym Membership

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Las Fiestas, Pasig, Metro Manila, Philippines
Industry
Customer Service
Vacancy
3 openings
Website
https://ph.transcom.com/en

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About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.
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