Toyota Bacoor Cavite, Inc.
Toyota Bacoor Cavite, Inc.

Customer Relations Assistant  

Toyota Bacoor Cavite, Inc.

  • Bacoor, Philippines
    Molino Blvd, Ligas III, Bacoor, Cavite, Philippines
  • Full timeFULL_TIME

Expired 9 months ago

Job closed.

Job Description

It is primarily responsible for handling direct customer contact (inquiries/ concerns). Its office should be the central depository unit of all customer-related concerns. Administratively, the CRA should be involved in the customer concern process from receipt to resolution. It receives, analyzes, mediates, follows up, records, and monitors a particular concern from start to its final resolution.


  • Handles customer contact (inquiry or concern) directly from customers through the telephone, letters, personal visits, website, or survey.
  • Motivates the dealership for its active involvement in the attainment of greater customer satisfaction through several CS activities.
  • Gathers, analyzes and reports customer feedback (Voice of the Customer) to all departments concerned (Sales, P&S, F&A). Communicates the same to the distributor through their Customer Service Section.
  • Acts as the direct link or facilitator between Toyota and the customer.


  • Administer the overall operations of the Customer Relations Office in accordance with established systems and procedures.
  • Responsible for analyzing, monitoring, and disposing of customer concerns governing all concerned departments and reporting the results of the same to both, TMP and dealer management.
  • Acts as a direct link or facilitator between Toyota and Customer.

Minimum Qualifications

  • Preferably with a relevant college degree
  • With excellent written and oral communication skills
  • With excellent customer service skills
  • Computer Literate
  • Customer service experience from reputable car dealership is an advantage

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Molino Blvd, 4102 Bacoor, Philippines
1 opening

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About Toyota Bacoor Cavite, Inc.

Toyota Bacoor, Cavite, Inc. (TBR) was incorporated on January 21, 2015 with the primary purpose of selling Toyota Brand motor vehicles and parts, as well as auto maintenance services including repairs. TBR is located along Bacoor (formerly Molino) Boulevard, Barangay Mambog IV, Bacoor City, Cavite. Its location makes it accessible to the cities of Bacoor, Imus, Kawit and General Trias and neighboring towns. The facilities of TBR include a total lot area of 9,500 sqm and total floor space of approximately 18,000 sqm. The facilities are designed to accommodate sales volume of upwards of 300 units of vehicles per month and repair volume of over 120 units each day. Service facilities include regular maintenance, general repairs as well as automotive body and paint shop. TBR will also covering used car sales as part of its operations.

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